I PURCHASED A VOUCHER THROUGH GROUPON AND I HAVE ATTEMPTED ON SO MANY OCCASSIONS TO MAKE AN APPOINTMENT FOR THE BOTOX PROMOTION THAT I PURCHASED IN 22 NOVEMBER 2012 I CAN COUNT HOW MANY TIMES I HAVE CALLED AND LEFT MESSAGES TO BE CALLED BACK, I HAVE SENT TEXTS TO THE CONTACT NUMBER AND EVENTUALLY I WAS ASKED TO CALL IN EARLY JANUARY WHEN THEY RE OPENED AFTER THE FESTIVE SEASON. I DID SO ON 3RD JANUARY AND WAS TOLD AGAIN THAT I WOULD HAVE TO CALL BACK THE FOLLOWING WEEK TO SEE WHAT THE...

Category : Medical

(3) Replies

Country : South Africa

UNISA needs to reconsider opening a call centre. I have never experienced such a fustrating registration process in my life. This is really bad. They need to do something about their registration process.

Category : Universities

(1) Replies

Country : South Africa

Bought a new contract phone and received it on the 11/01/2012. Back cover did not fit correctly, thus a manufacturers fault. Contacted Chris Schutte who is the manager of Festival Mall MTN store, to explain the problem and also went to the store to show him the fault. Bear in mind that this complaint is within the seven days that allows you as per the contract and explicitly explained to me that i can bring it back and they will provide me with a brand new phone. Chris then proceeded to...

Category : Telecommunications

(1) Replies

Country : South Africa

I bougth a usb modem from vodacom outlet in germiston on the 15 of december 2011, it only works not less than 10munits then it went dead, on the 19-12-2011 i return it to the shop and i was promices that its going to be fixed within 7days and they will call me but they never did, on the 09-01-2012 i went back to check it and i was told that it has not yet return frm the service and i have to make a follow up myself becouse they (vodacom)is a middle man and they is nothing they can do. i've...

Category : General

(0) Replies

Country : South Africa

My children were at home and experienced an armed robbery yesterday around 13h45. They pressed the emergency panic button but ADT did not respond. My son was held at gunpoint and locked in a barhroom. ADT phoned my husband who was at work to check if everything was okay. Surely this is wrong - can we say that everything is not fine if we are being held up? The SAPS was at my home before ADT was. What exactly are we paying for?

Category : Electronics

(1) Replies

Country : South Africa

Firstly, I was sent a message saying that my bill had not been paid and I would be blackilisted. I called in to the callcentre to find that it was a mistake! Really now! Secondly, the phone I have on contract is faulty. We took it in to a branch who sent us to Nokia(30 mins away). The phone was returned supposedly repaired but with the same fault. I contacted 8ta's callcentre yet again. The agent and his manager were to arrange for collection. Two weeks ago and no collection! I called...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 23/12/2011, i have deposited two cheques to SARS ,one amount of R 909,673.97 ( ch no 1228) and the other amount of R 527,029.00 (CH.no 1229)both cheques were for VAT.A week later, we were suprised to see that the cheques were reversed where as there was sufficient funds on the account.I have spoken to a Business consultant-Marina Vox and Marina Pretorius; our new Relationship Manager is aware of the problem ( Absa Kempton Park-central avenue).When i checked with SARS, i noticed that we...

Category : Financial

(0) Replies

Country : South Africa

Vodacom provided incorrect information regarding my ugrade causing me to drive through to a centre and spend a hour and a half waisting my time as the informtaion that was supplied was incorrect. Now I demand from them to correct they're mistake and all they do is pull their shoulders up. Vodacom is incompetent and does not have a clue what customer service is. For them every customer is just a number....

Category : Telecommunications

(0) Replies

Country : South Africa

8ta is the biggest load of crap to come out of telkom,no signal,even though when you buy their 10 gig contract they tell you there is signal, if you eventually get signal,you wait 10 mins at least to connect to you site,then you wait and wait for something to happen, i logged on to telkom and the thing i wanted to do took me 37 mins without actually completing my work,then logged on to VODACOM and finished up in 13 mins!!!!!!!!!!!!!!!!!! well done TELKOM nothing changes,FU

Category : Telecommunications

(2) Replies

Country : South Africa

8ta is the biggest load of crap to come out of telkom,no signal,even though when you buy their 10 gig contract they tell you there is signal, if you eventually get signal,you wait 10 mins at least to connect to you site,then you wait and wait for something to happen, i logged on to telkom and the thing i wanted to do took me 37 mins without actually completing my work,then logged on to VODACOM and finished up in 13 mins!!!!!!!!!!!!!!!!!! well done TELKOM nothing changes,FU

Category : Internet Services

(0) Replies

Country : South Africa

I took out a contract with MTN - the Samsung Gio package. It has been weeks and I have not yet received the TV that is part of the contract. It was to be delivered within 7 days. I also found out today, that there is a software problem on the phone and after great service from Owen at the Walmer branch, Samsung advised that they are going to replace the handset and gave a reference number for the call, which was recorded, and asked me to quote this number to the MTN in Cape Road to assist and...

Category : Telecommunications

(1) Replies

Country : South Africa

I traded in my Kia Sportage on a new Kia Sorento on the 12th of November 2011. I paid cash for my new Sorento. Kia Menlyn was supposed to settle my finance still owing with Nedbank as agreed per the trade in and purchase of new vehicle. After 6 weeks we got the first letter from Nedbank demanding us to pay our overdue instalment. This is when I realised that Kia Menlyn has still not paid and settled my Sportage as agreed. After going to see them, they acknowledged that they haven't settled...

Category : Motor Industry

(0) Replies

Country : South Africa

I have 3 lines with MTN. My cell phone usage up to December 2010 on one averaged higher than R 1 700. I was on a Talk 750. After consultation it was recommended that on a Talk 1500 I would probably be better off as call per second billing on Talk 1500 was cheaper than call per second billing on a Talk 750.The upgrade of my line to a Talk 1500 was done in December 2010. On November 3rd I contacted Mtn to enquire about my obviously high cellphone bill. It was at ths stage that it was found that...

Category : Telecommunications

(13) Replies

Country : South Africa

My dogter is deur Dr Redelinghuys 'n mond ,kaak en gesig spesialis gekonsulteer.Daar is bevind dat haar verstand tande dringend verwyder moes word a.g.v. moontlike skade aan 'n senuwees.Verder is 'n twede molaar (tand) agter die bestaande verstand tand ontdek wat ook aan die ontwikkel is .Dit is gevaarlik en kan sinus skade berokken.Dis 'n rare verskynsel en veroorsaak reeds sinus en hoofpyn probleme. Ek het 'n hospitaal plan met geen dag-tot-dag voordele nie en dit is reg so ek betaal dit...

Category : Medical Aid

(1) Replies

Country : South Africa

The general manager is rude and has no manners what so ever. He also has the lack of knowledge to tell when the ice rink is dangerous to skate on and has no concern of who gets hurt. The rink looked like a swimming pool and children were getting hurt, a young girl had to be admitted into hospital. There were many people complaining without my knowledge and the general manager accused me that I made everyone complain!

Category : Entertainment

(0) Replies

Country : South Africa

Nedbank Kenilworth Centre consistently amazes me with its regular poor service: 1. Regularly do not have change for its Business clients (of which I am one) 2. The enquiries counter is ALWAYS understaffed with long queues, with nobody around to take charge and do something about it. 3. The Branch Manager is inaccessible

Category : Banking

(1) Replies

Country : South Africa

New contract deal more than 8 weeks ago and Samsung failed to deliver TV. MTN, the service provider is doing nothing about the situation

Category : Electronics

(0) Replies

Country : South Africa

I stored my furniture for a couple months with Mini Max,in December I moved. When the truck arrived I was schocked to see that the boxes and furniture wasn't packed neatly but looked like everything was thrown into the back of the truck. Everything was a mess. I pointed the condition out to the supervisor / driver and he blamed the staff at the depot. Several boxes were open and / or damaged which I also pointed out to the supervisor. Once i started unpacking i found several items broken....

Category : General

(0) Replies

Country : South Africa

I get a letter from discovery telling me that my husbands chronic meds are no longer on their list of meds-he now has to pay in over R300 a month or get cheaper meds-I tell them there is no generic for what he takes but they will not listen. They gave him the correct meds for 3 years-now they want to force him to get sick. I will be reporting them to the medical ombudsman.

Category : Medical Aid

(1) Replies

Country : South Africa

I had bad service from springs medicross on 28 Desember 2011,the reciption ladues there duscus patients and make remarks of them this is totally duscusting as people go there because they are sick and not to be discused or be discrimtided against and then there card mecine does not take cards as it is to old.

Category : Medical

(5) Replies

Country : South Africa

I booked a table for at Coco Brazil on the 29th and 31 Dec 2011. A friend has order and item their did not have in stock and requested that they buy from one of the retail in the neighbourly. They bought more items and forced custormer to pay for the remaining that were sealed. On the 31-12-11 the staff have been consuming alcohol in front of customers and a waiter that attended my table was very rude and the very same lady "manager" was aware but could not handle the matter whereby we had a...

Category : Restaurants

(0) Replies

Country : South Africa

My solar geaser has packed up, I don`t know how may times since July 2010 when I had it installed. I am fed up!!!!!! My landline is yet again down and I have to use my cell. I buy airtime and cannot afford this. Even so, I tried contacting them yesterday and this morning to no avail. I live alone so when the water starts gushing from the roof, what do I do? PLEASE HELP.

Category : Home Improvement

(1) Replies

Country : South Africa

I have tried numerous times to get a hold of someone from UNISA to help me with my academic record. No replies to emails, sms's and phone calls. I went and stood in long queues at the UNISA offices for hours before walking away tired and frustrated.

Category : Universities

(1) Replies

Country : South Africa

I have a contract with vodacom and this is the third time my cellphone has gone in for repairs and every-time it comes back with the same problem. I was told that if my phone has the same problem they would take the matter from there, but wen i got to the vodacom and tested the phone it was still the same. I immediately sent it back for the forth time I mean this is ridiculous they suppose to replace it cause its still in a good condition. I'm so disgusted with there services i wouldn't...

Category : General

(0) Replies

Country : South Africa

We booked our tickets and paid over R2000 for myself (who is 5 and a half months pregnant) my sister and 4 children ages between 9 and 5.we arrived atleast @ 10h15 and waited for the bus registration number YWK 069 GP.our ticket number is 4000.it arrived at 10h45 round about and all passengers checked in. please note bus was suppose to leave @ 11h00. we were still at the bus terminal at 11h15 where we were told that due to the fact that the aircon of the bus was not working we going to the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

The MD of Virgin Active has the opprtunity to contact him re poor service from Branches, I have now contacted him three times with no feedback. He should remove the facility from his web sites as he does not respond anyway

Category : General

(0) Replies

Country : South Africa

i canceleed a contract 4 days after taking it out due to bad signal three month after cancelling it i still recieve account did all the paper work and everthing mtn they blame the branch go to the branch and talk to the manager that has attitude like you cant believe how he ever became manager it cost him big money he keep saying he is waiting on head office and head office say they are waiting on the branch they all blame each other and guess what it still not sorted not prepared to help me...

Category : Telecommunications

(0) Replies

Country : South Africa

i could not believe: December 11, 2011 day 2 visiting, my niece was stopped by metro police and was told she is being fined R1000. She was then ordered out of her vehicle to go and make an offer, she agreed to pay R100 and they let her go. Day 3: Nieces friend gets stop and locked up for dui and after a few days his friends and family come up with case and file / docit gets destroyed and he is released. Conclusion: How will the death toll decrease? Yes......25 days and death toll is...

Category : Government

(0) Replies

Country : South Africa

I am visiting from usa. i went to visit gold reeve city and had to use a payphone badly. i walked all over to finally find a payphone. i inserted R5, R2, and could not make a call as it kept rejecting the coins. I proceeded and looked for another phone, finally i found another one, again, the same problem. i was then left with no choice but to ask a young lady who was using the phone that requires a card, i asked her to please make a call for me i will pay her R5 just to convey a message....

Category : Telecommunications

(0) Replies

Country : South Africa

Christmas Eve was sent sms informing me that Medshield had doubled my premium. Was old they do not go on means testing if you cannot afford it you must cancel. After they took over Oxygen Essential, Medshield stopped Gynaecology, Mamagrams,Dental,Optisions etc. Only exist on my Savings...which I used up on consultation with my Doctor. What happened to `Customer Service` absolutely DISGUSTING why pay for something your not getting..Enough is Enough.

Category : Medical Aid

(0) Replies

Country : South Africa

After my vehicle broke down in Secunda Iasked for roadside assistance, including transportation from Secunda to Vereeniging. After 2 hours they still could not come with solutions and I had to make my own arrangements to get my vehicle fixed and to get back to Vereeniging. Personal were not friendly and not competent to come up with suitable solutions for my situation. Why offer services when you cannot comply? I am truly disappointed with them !!!!

Category : Insurance

(10) Replies

Country : South Africa

On the 27th December 2010, we baught into the Easy Holiday Club (60points) with big promises and garanteed availability of 97%. Up to this date we have not been able to use any of their services once, due to no availability when we need accommodation anywhere in South Africa. So far none of their other promises have come to pass either. We have communicated with them several times and there is always some sort of excuse. The promised 'bonus week specials' that we are supposed to see once a...

Category : TimeShare

(1) Replies

Country : South Africa

We waited 18 min for 4 cups of coffie and 48 min for 4 breakfasts . When we aventually get it our plates were dirty and food raw. Asked for eggs turned soft and not egwite still raw. It is now 65 min lateter and we asked for the lill this took another 10 min to get. We were not the only cutomers complaining. In the hour that we have been waiting 7 other persons complained. How dissapointing

Category : Restaurants

(0) Replies

Country : South Africa

Complaint against Clicks Direct Medicines, leaving me without blood pressure tablets for more than a week.

Category : Medical

(1) Replies

Country : South Africa

I took my samsung M8800 in for repairs to Vodacom at the bridge GreenAcres Port Elizabeth.I told them what the phone was doing(cutting out in mid conversation,turning itself of and the battery life was +_3-4 hours per day and the same thing happened when i got a new battery from the samsung agent) and they booked it in after they checked the battery and it was fine.after a week they texted me to say that the phone was ready.I picked it up and after 2 days the phone was doing the same so i...

Category : Telecommunications

(0) Replies

Country : South Africa

We were driving through Pongola this morning on our way back from holiday. At 3 minutes to 7, the personel rudely chased us out of the resturant - screaming - they only open at 7:00?

Category : Restaurants

(0) Replies

Country : South Africa

BAD SERVICE FROM MTN BONAERO PARK: I have applied for a bussiness line at mtn bonaero park. That was over 7 working days ago.Every time I go to MTN BONAERO PARK the lady says she has sent thid to head office. Today I TRIED TO CALL MTN. The 1st lady i spoke to was Kerry. she could not help me,she put me through to Max. Max could not help me but gave me a number to dial 011 9115563.Siza answered the phone but could not help me and tried to put me through to a persons who is not available. I...

Category : Satellite Services

(0) Replies

Country : South Africa

On 17/1/2010 we bought a Platinum 24000 BTU Airconditioning from Pick a Pay (Centurion Lifestyle Centre) and was instructed to call Haier SA for the installation. On 19/1/2010 we've contacted Haier SA and arrange installation with SAMANTHA for 21/1/2010 by an approved Haier SA technician. The airconditioning was working absolutely fine for the past 2 years but on 17/11/2011 we wanted to use the airconditioning and it tripped the electricity. We've contacted Pick a Pay (Centurion Lifestyle...

Category : Electronics

(0) Replies

Country : South Africa

I upgraded my cell phone with Nombuyso at the begining of December and took a package with a handset and a DSTV PVR decoder. I have my handset but not the PVR unit, I went to the branch in clear water and was told there is not stock the day I oicked up my phone, I called a few times and was told still no stock. I finally went to the branch on Monday to be told by a gentleman that it was not ordered and whne i refered back to the fact that he told me there was no stock, his reply was that he...

Category : Telecommunications

(0) Replies

Country : South Africa

Today @12pm i called the Debonairs Pizza Pineslopes branch a lady by the name of Patience answered my call, i asked about a special wich took 2seconds the she said i must hold on, ok i held on she took an order for another customer who was at the shop, im listening this is my airtym, she took 15mints to get back to me im still holding, finally she gets back thats when i ask to speak to her mananger, sahe still tells me can she call me back as her manager is busy, its unacceptable as i have...

Category : Fast Food

(0) Replies

Country : South Africa

New contract with a Samsung Tv. was taken out. 6 weeks later and stil no TV. Samsung makes promises to MTN and MTN says this week or next or or. The Samsung delivery problem should not be mine. MTN should sort this out with Samsung

Category : Electronics

(0) Replies

Country : South Africa

I needed to upgrade and my request was not processed. My phone was stolen and then I found out that they did not put through my upgrade request. I did this over the phone and still I am without a phone. I have complained called and no one can help me! Even the supervisor miss informed me and proceeded to speak to people about greeting each other while I was on hold with another consultant! Don't know what to do as it seems they just don't care and truly living their brand by making me see...

Category : Telecommunications

(0) Replies

Country : South Africa

october i enrolled at intec i was told with 21 days i will receive my books i have receive only the books and not the draughting kit every time i call i hear the same story have orderd but waiting stock it is now 3 weeks + 21 days and still i getting it same answer

Category : Colleges

(0) Replies

Country : South Africa

I recently had water flooding at my house and lodged a claim I am with dial direct for 7 years. The assesor came out to have a look and I was then informed that the claim would not be paid out due to wear and tear in the bathroom toilet that caused the flooding. I accepted the outcome as they are the proffesionals and replaced everything myself. Carpets, Novilon and Build in Cupboard. I now received a new policy schedule and was informed that I now have to wait another 4 years to qualify...

Category : Insurance

(0) Replies

Country : South Africa

BOUGHT VITAFORCE TABLETS THAT WAS SUPPOSED TO HAVE 120 TABLETS - BUT ONCE WE OPENED IT, WE FOUND THAT THERE WERE ONLY 49 TABLETS IN HOLDER.(THE BOTTLE WAS PROPERLY SEALED) PHONED THE CUSTOMER CARE LINE - THEY WILL SPEAK TO THEIR MANAGER AND PHONE BACK ALL THE TIME. WENT TO DISCHEM - WHO NOW MAKE ME THE CROOK! i CAN ACCEPT A MISTAKE, BUT HOW MANY OTHER BOTTLES HAVE LESS THAN HALF THE QTY?

Category : Medical

(1) Replies

Country : South Africa

Market themselves as a five star airline but changed my ticket from Abu Dhabi to Cape Town from the 25.01.2012 - 26.01.2011 without notifying me and left me without accomodation for one night. When i asked about accomodation they undertook to come back to me.After 9 calls to their customer service department in JHB i still have no reply. Will never use them again

Category : Air Travel

(6) Replies

Country : South Africa

I recently went to City View MTN outlet asking them to port my number from Vodacom back to them, I met all the criteria required &I was told it will take about 48hours to get the process sorted out. I had some issues with Vodacom with them not releasing my number as some smart Alec extended my contract for another 24months without my consent, however I managed to rectify this issue allowing MTN to now port my number. On the 15/12/2011 it was confirmed that its fine & the port will take place...

Category : Electronics

(0) Replies

Country : South Africa

i ahd done an upgradment on my cell phone and the sale person put in the wrong bank details on the new contract which caused the installment not to be taken out of my account i then went to a branch which was pavillion which they they said i did not pay my account and was unable to assist ,i then went to scotsburgh they gave me bank details for MTN to pay my account which i did on the 06/12/2011 ;after 1 week i went to pavillian again as the lines was not still connected ;MTN then reconnected...

Category : Electronics

(1) Replies

Country : South Africa

I live in Witbank and have had to go to Multichoice branch in Wibank 6 times this year for my PVR. The average waiting time in the que is 2 hours in a small 4 x 4 meter room, no ventilation, aircon that has not worked once when I was there. No seats. The staff is over worked and not enough stations to assist the customers. Try and stand in a que for 2 hours holding a PVR and a decoder. IT is disgusting that in a town as big as Witbank there is no provision made for the customers. Funny thing...

Category : Entertainment

(1) Replies

Country : South Africa

My moeder Mev JM Odendaal se heup moes ook vervang word en die die mediesefonds het ook geweier om die operasie te betaal want haar BMI telling was 34.8 dit beteken sy was ook gewig. Sy is 84 jaar oud en behoort al 47 jaar aan mediesefonds die een voor Sizwe was Medical Aid Plan en toe neem Sizwe hulle oor. As u vir my 'n e-pos adres stuur kan ek vir u alle besonderhede en bewyse van vertoƫ aan die fonds stuur. My klagte aan die Council for Medical schemes met verwysings nr CMS34802 en alle...

Category : Medical Aid

(0) Replies

Country : South Africa