I placed an oder for perfume in 2017 and I was told the refernce number was incorrect and i will be refunded but need to sent proof of payment in PDF FORMAT WHICH WAS SENT SEE ATTACHD INFO. I AM STILL WAITING TILL TODAY.

Category : General

(0) Replies

Country : South Africa

PLEASE DONT EVER RENT A PLACE THAT IS MANAGED BY PERMANENT TRUST.THEY NEVER DO MAINTANANCE AND WHEN THE EVETUALLY DO THEY CHARGE YOU.ALL THEY WANT IS YOUR HARD EARNED MONEY.THEY DONT COMMUNICATE WITH YOU WHEN YOU HAVE ISSUES BUT THEY ARE QUICK TO SEND STATEMENTS FOR THE RENT.THEY JUST DONT CARE.IF YOU DONT HAVE TIME AND LOTS OF AIRTIME DONT BOTHER PHONING ABOUT A PROBLEM.BEWARE

Category : Property

(0) Replies

Country : South Africa

Agoda https://www.agoda.com for the mismanagement of my booking: The agency failed to amend an incorrect booking made by them to a hotel that I was interested in occupying. I tried to call and raise the concern but their "customer care" line only consists of a voice prompt that eventually hangs up on you. They have already deducted my money and I am now only in contact with them via the hotel acting as the middleman. They provide no other alternative for us to contact them on and it...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

Ronel is very rude and treated us as if we are incompetent because we are under 25 (we are 22 and have other animals as well) She was agitated by us asking for information and she has no idea how to speak to her younger clients. When we enquired the second time about the same hoglet, the hoglet was now suddenly not ready to go home even though when we first asked she said yes it is available to go home this week. We were ready to pay but the way she treated us was so absolutely...

Category : General

(0) Replies

Country : South Africa

I CHECKED INTO THE HOTEL METRO LODGE THE ONE NEXT TO THE CALTEX GARAGE, I WAS BOOKED IN THERE FOR A WEEK I CHECKED IN ON THE 16 JULY 2018, THE STAFF AT THE HOTEL ARE VERY RUDE AND DISRESPECTFUL THEY SPEAK ANY WHICH WAY THEY PLEASE AND ALWAYS ASK THE GUESTS TO BUY THEM COOL DRINKS AND SNACKS DOESNT THEIR BOSS PAY THEM? NOT ONLY DID WE PAY FOR OUR ROOMS BUT EVERYTIME WE WENT OUT WE HAD TO BUY THEM SOMETHING TOO... NOT ALL THE STAFF THERE IS A WHITE GIRL THAT SPEAKS ZULU AND SHE SPEAKS OUT OF...

Category : Hospitality

(0) Replies

Country : South Africa

Ms.Ingrid Mahogany,unprofessional and poor service service provider to clients

Category : Consultant

(0) Replies

Country : South Africa

Good Day I am extremely irate with your Debit order dept for putting through my debit order earlier this month. I have a scheduled date for the 25th of every month. How dare you put this through today and not on the correct date. I have a specific budget I stick to and this had messed my finances up drastically for this long weekend. I only get paid on the 25hth of every month so why on earth put the debit order through before hand?????? I want an explanation as to why this is happening....

Category : Loans

(0) Replies

Country : South Africa

I was send Ewallet R250 to withdraw at FNB. FNB atm didn't allow me to withdraw the full amount. It gave me R200. I went the following day to withdraw R50 I couldn't atm holds R10.95 it only gave me R20, the whole R30 is there in ewallet . This is a day light robbery no family or friend of mine will use this service. This was not the first time this has happened . So basically a person transferring the money is charged and a person who is withdrawing is being charged. Are this banks not...

Category : Banking

(0) Replies

Country : South Africa

My name is Solomon Khunou , I Have account with Jet stores and unfortunately I struggled to pay my account and it was handed over to MBDInc debr collectors.My Hand over balance was +- 6200 and so far I paid over R5000 to MBDInc but when I request them to give me my balance it is still standing on R4100.i Just want to find out why my balance is not decreasing.

Category : Financial

(0) Replies

Country : South Africa

I REPORTED A PROBLERM WITH TELKOM ON 27\07\2018.AS UP TO 21\09\2018 THIS IS STILL NOT RESOLVED. I WENT TO TELKOM IN CENTURION TO DISCUSS THIS MATTER ALL THAT THEY CAN DO IS FOLLOW IT UP BUT NO COMMITMENT. THERE IS TWO CONTACTS THA I HAVE WITH TELKOM OF WHICH HAS EXPIRED.I REQUESTED THEM TO CANCEL BOTH.BUT THEY CANNOT DO THAT IT HAS TO BE DONE ONLINE NOT AT TELKOM STORES.I ASKED THE MANAGER CAN HE RENEW A CONTRACT AT STORES.HE REPLIED YES.THIS IS NOT ACCEPTABLE IF YOU CAN RENEW A CONTRACTAT...

Category : Home Improvement

(0) Replies

Country : South Africa

I had quite a major leak in my roof and contacted my insurance company. The construction company used to fix the damage was - at first - quite good and I was very impressed. The fixing resulted in repainting walls and ceilings. A week after they had finished, I used the bath for something and realized at that time that the cold water tap was loose. I immediately contacted Insrep to inform them about it. Was I surprised with regards to the level of service I received! Now that the...

Category : Building

(0) Replies

Country : South Africa

Hello Peter I had a contract with MRP Mobile it expired in May 2018. At the end of April I had to pay R498.00 which for the two years I had the contract never used more than R200.00 a month. The worst was that the last time I used the sim card in February 2018. I query it they said the sim has used on data of I know did not used it and some else could not have use my card because I stay alone. I send three emails to their customer service to cancel my contract and they did not. Now...

Category : Retail

(0) Replies

Country : South Africa

I IMPORTED GARAGE DOOR MOTROS AND HARDWARES LAST YEAR NOVEMBER 2017 AND AUGUST 2018, SAME ITEMS, THE FIRST SHIPMENT WAS FREED WITHOUT DUTIES AND THE CURRENT ONE WAS CHARGED, I TOLD CUSTOMS OFFICIALS THAT MY FIRST SHIPMENT WAS FREE WHY CHARGE THE CURRENT ONE? I WAS TOLD TO PROVE MY CLAIM, WHICH I DID, I WAS THEN ASKED TO PROVIDE A LETTER FROM THE SUPPLIER INDICATION THE TERRIF CODE FOR THE GOODS AND I DID SO AGAIN, A SPECIFICATION OF THE GOODS WAS ALSO SUBMITTED, BUT ALL OF THESE WERE NOT...

Category : Government

(0) Replies

Country : South Africa

It has taken almost 3 weeks for two of my cards, namely, Cheque and Petro Cards to delivered to my branch. One more card has been delivered to an incorrect branch.. This debacle started when I received a call from a CCD Courier consultant who wanted a delivery address. I explained that I wanted my cards to be delivered to my FNB branch. The first point was that CCD does not deliver to the Branches. I explained that this has been and still is my preferred delivery requirement. I was...

Category : Banking

(0) Replies

Country : South Africa

Original time for delivery was 8-10 as stated in sms send 10h00 CCD phoned I was told that driver "experiencing delays' delivery will be before 11h00 11h00 there was no delivery and i phoned call centre I was told that driver "experiencing delays' delivery will be before 12h00 12h00 no delivery , I phoned again ,,,, and again they cant get hold of the driver to confirm delivery I had to cancell bussineess appointments beacause of this After numerous phone calls and...

Category : Credit Cards

(0) Replies

Country : South Africa

First National Bank * FNB * How can we help you? Well you certainly aren't living up to your slogan! I opened a business account with you about 1 month ago and its been one extremely painful procedure. When I applied online, I received 3 phone calls from your consultants, PER DAY, responding to my request. I actually declined all the calls as I was waiting for my business to be registered onto the business name. I one day had a lady tell me that I could open up the account in my personal...

Category : Banking

(0) Replies

Country : South Africa

I bought an Iron in JET MART NORTHGATE on the 29th of June 2018 and now its not working. I called Jet Mart in Dobsonville to ask if I can exchange the item without the receipt cos I lost mine. I can remember her name but she said she will call me back and she never did. I also work in retail if a customer doesn't have the slip we ask for the purchase date and assist them it doesn't matter if it was bought on cash or account. I'm sure there's something that can be done about it but it seems...

Category : Retail

(0) Replies

Country : South Africa

I went today to enquire about and try and purchase a pair of running shoes on Shoe booster, having done so last year with huge pain due to the IT mess with the none functioning application. Yet again this year the application doesn't work and the help line at Discovery hasn't got a clue when the problems will be fixed since the upgraded app of last week. Can't their IT get it right,or reverse the app out like bank It does. I have given up getting another pair of shoes on the booster...

Category : Medical Aid

(0) Replies

Country : South Africa

I bought a car from your Jeppestown branch assisted by James and Ayanda on monday the 27th September 2018. After agreeing on terms and conditions I made a direct payment of R130 000.00 and was promised that the car would be delivered to my work place by tuesday the 18th by latest 13h00. Up to today wednesday the 19th I am still waiting for the car. Can somebody senior please intervene

Category : Municipal

(0) Replies

Country : South Africa

I purchased a Houston 3 Piece Lounge Suite at Bradlows Southgate on the 20/09/2017. On the day of purchase I was told that the lounge was genuiene leather and that is what mainly drew my attention tp the product. When the Lounge was delivered it was sent back on the very same day as it was toen from the warehouse. On the 23/07/2018 I called the customer care centre to report that the lounge suit was changing colour and was tearing on the sides and at the bottom and the arm rest was...

Category : Home Improvement

(0) Replies

Country : South Africa

My mom pass on the 8 September since her death I was send around from Doves Vanderbijlpark to the Dr Rooms at Medi Clinic Umfeleni to collect the registration documents of her death which was incomplete by the hospital the day she pass away. Doves send me the request the documents to register her death at Home affairs which I did then they register her death after 72 hours which was already pass. I did submit the Metropolitan Death claim at the offices in Vereeniging Mr John Matlakala...

Category : Life Insurance

(0) Replies

Country : South Africa

I booked a bus from butterworth to Pretoria for Sunday 16 September but i got a lift back to pretoria so I asked my brother on Saterday to go to Bosman station to cancel my ticket but he was told that they cannot cancel the ticket, he needs to call the call centre on ********** 282/ ********** 056. I called those number almost the whole day on Saterday and Sunday but the was no answer. I sent mails to ********** and the mails were no delivered. I called the call centre again on monday...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 20/08/2018 I called First insurance for women to log on a claim that I was bumped by an ambulance On the 4th of September 2018 I followed up on my claim I spoke to Jessikha Ndlovu who transferred my call to Daniel Stein who is a team leader at first for women , Daniel told me that they cannot allocate my car , she transferred my call to towing department , which towing department did not know where my car was! I Spoke to Mbalenhle Dirulelo - who did a conference call , called...

Category : Insurance

(0) Replies

Country : South Africa

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

(0) Replies

Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

(0) Replies

Country : South Africa

THE NEW KFC THAT OPENED AT ORMONDE, THE SERVICE IS EXTREMELY BAD.

Category : Fast Food

(0) Replies

Country : South Africa

I was supposed to have a dental operation and I requested for authorisation from gems. The authorisation was granted and operation took place. Gems paid all other expenses except the doctors bill and saying the authorisation was not granted. The doctor who was not paid is Dr Mchenga Contact no:012 6444 945 email:[email protected] ref:BAM004 amount R2148 MY Name: Thami Bani ID:8103135609083 Medical aid no:000707375 Cell:0834719833 Gems Contact: 086 000 4367 The proof of...

Category : Medical Aid

(0) Replies

Country : South Africa

I was supposed to have dental operation and I requested an Authorisation from Gems. The authorisation was granted and the operation occurred. All the bills pertaining the operation were paid but Gems is refusing to pay the doctor when doctor submit his claim. The says that gems said the authorisation number is not valid. Please find the attached authorisation as proof.

Category : Medical Aid

(0) Replies

Country : South Africa

The first issue arose when I requested information from my private banker Chadwin Tibbetts to action an international transfer, and he flatly ignored my request effectively blocking my finances. The second issue ocurred when I liquidated a Money on Call account, and when I received the closing statement I noticed that FNB have used the wrong address. I requested the address to be changed but Chadwin bluntly told me that it cannot be done, despite it being an administrative error on FNB’s...

Category : Banking

(0) Replies

Country : South Africa

Hi there Last week Thursday on the 16 September 2018 Coming all the way from KZN on our way to Pretoria ABSA Silverton regarding my brothers account trust ID no 731107557086 jiust to find out about his millions they dont want pay so we got a lady by the name Tlou who refused and her manager by the name Shadi first it was long waiting befor assistance. She finally came still did not give us the service instead she disapeared for a while coming back saying the system cannot pull the...

Category : Banking

(0) Replies

Country : South Africa

I bought software at incredible connections in Potchefstroom, I asked the salesman to help me, he gave me the software, when I want to install the software on my laptop it was unsuccessful then I went back to the shop, the salesman explained that this software is only for mac divices ( I dont have a mac only n hp laptop) but now they dont want to refund or exchange it, my purchases on that specific day was over R7 000.

Category : Computers

(0) Replies

Country : South Africa

I have lost my phone on the 4th of September last week. I visited Vodacom on the 05th for a Sim Swap, they could not assist due to the fact that I needed to obtain a letter from Edgar's & Jet Rmcs stating that my airtym top up contract has been canceled. I then visited Edgar's store @ Sandton city and they could not assist me, and gave me the number stating that the office is already closed. Friday I called the Rmcs office and was assisted after holding on my cellphone for 22min before I...

Category : Retail

(0) Replies

Country : South Africa

I bought a exercise bike from Macro Polokwane and when I wanted to assemble the bike I found that there are no screws or anything in the box. I spoke to the department manager who advised me that it is my fault and that I must bring it back. I asked how it is my fault but all I got was attitude. and he implied that I am lying. I think this is no way to treat a loyal customer who buys 90% of all my goods from macro

Category : Electronics

(0) Replies

Country : South Africa

Our Wifi/telkom line at home is not working.I contact Telkom on the 23rd March 2018,that my Wifi is not working, they mentioned that the cables has been stolen in our areas( South of Johannesburg and will not be replaced , gave me a dispute. ref no 22824558,I contact them on numerous occations and their reply was that they busy dealing the dispute, its now 7 months down the line and still no joy ,On the 13rd August Meshadren the consultant provide me with a ref no(231346403) that has not...

Category : Telecommunications

(0) Replies

Country : South Africa

I have received a message from ilpa they say i should contact Silla. For more information his number 065 625 8409.

Category : Building

(0) Replies

Country : South Africa

SAMSUNG SA says sorry, we can't help you. Below problem: Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warranty. Luckily in good faith Samsung replaced it as i suspect they know there is a problem. But now, really 3...

Category : Electronics

(0) Replies

Country : South Africa

I had a personal loan with Woolworths for 4 months and I settled this account as per e-mail received, only to find out the reference given was incorrect ,accounts is not yet closed and i'm now owing them +- R120.00 and i'm not prepared to pay them cause I paid it on time, and I haven't received any feedback, I have send several emails and no 1 is returning my calls. their service is so bad and pathetic,i will never open any account with them

Category : Retail

(0) Replies

Country : South Africa

When approach this service station the attendants have absolutely no urgency at the pumps won't bother asking to check water or oil and have a lack of training. They cannot even put air pressure or read a gauge. In fact I've never in the four years found a air hose that works properly and to top it of they have none available for the past two weeks. I am a regular customer at this service station and getting annoyed every time I visit because it is just getting worst.

Category : General

(0) Replies

Country : South Africa

Hello Peter My name is Thirus NaickerI have taken a data contract with Cell C in May this year, the package consists of 80 gigabits of data 40 day and 40’night, an LTE-A home router and a Black multi media player. From day one I have been having problem with the Black media player and the router. I Contacted Cell C in JHB and advise them of that the coverage was terrible and was told by a technician that is because the Cell C towers are being upgraded to transmit the LTE-A signal and...

Category : Promotions

(0) Replies

Country : South Africa

i respond to the complaint about the service providers appointed at these companies. Let me advise that most if no all the insurance companies take on service providers they know or their contacts who 9 out of 10 times are chancers or have no formal qualificationsand aresome are not even registered.What the insurers dont know or act ignorant with the fact that (plumbers i use as an example) must be registered an hold a responsible plumbers licence in Durban, must be accredited, must be...

Category : Home Improvement

(0) Replies

Country : South Africa

We recently had heavy rains within the Eastern Cape specifically where I live In Malabar Port Elizabeth.A blocked drain caused a flood in my entire yard coming towards the house. The matter has been reported to the Municipality several times by different people to no avail. The matter was reported on the weekend 7.9.2018 & 9.9.2018.The pictures attached are self explanatory and also attached a pic of the blocked drain. The problem is on Corner Haworthia drive & Park lane avenue Malabar Port...

Category : Municipal

(0) Replies

Country : South Africa

I bought a Citroen C2 on 11 August 2018. The dealer did not give us the original key. We have tried for nearly 4 weeks now to get keys. The car is NOT in use because it can't lock and we cant risk driving and parking because it can be stolen. The dealer also did not disclose the faults on the car and now we can't register it on our names as it is not considered roadworthy. We've been back to the dealership several times, we've phoned continiuosly and whats up messages was exchanged...

Category : Motor Industry

(0) Replies

Country : South Africa

Well after 17 months of excruciatingly painful mess with our 5 Vodacom accounts I can now say it is NOT YET sorted out! Too many visits to Vodacom shop at Cresta and very helpful staff doing more than necessary the problem is now down to two contracts but yet those are not sorted out!! I have now resorted to this forum because I have run out of options!! We are still being billed for two contracts that have been stopped in June 2018. the original mess came about with totally exorbitant...

Category : IT

(0) Replies

Country : South Africa

I have submitted claims to Zestlife and was referred to Guardrisk. My communications required explanations for not honouring their marketing promises.My impression is that there are avoiding full reimbursement because the value of the claim.I was reimbursed only a small portion of the claim. I am being given the run around since APRIL 2018.I had submitted another query this morning requiring explanation for their attitude towards clients. I would like someone to investigate the operations of...

Category : Medical

(0) Replies

Country : South Africa

I signed a contract in February, before I can start the gym I decided to further my studies and realize I won't manage the time. I decided to stop the gym before I can even start. I was told I have a 12 month contract with them so I have to pay cancellation fee. Knowing that I have signed the contract I went back to read the contract and found indeed I have to pay cancellation fee. My question is for which contract since I realized their application form is between 1, 12 and 24 months but in...

Category : Retail

(0) Replies

Country : South Africa

ADT Lephalale client number LAN00946 (1)It is 2 weeks since i moved accommondation and various request verbal and telephonic to come and put ADT Security signs up to show cover while awaiting agreement between myself and owner of house to pay for the reinstallation of the alarm system nothing was done not 1 sign erected. (2) Couple months back at previous address while away my alarm was triggered ADT did respond on my return it was found 1 of my 7 yorkies dead at the front door this was...

Category : Security

(0) Replies

Country : South Africa

I BOUGHT A MERCEDES BENZ C63 S 2016 MODEL ON THE 22ND OF MAY 2018 WITH 19000KM ON THE CLOCK. I TOOK THE CAR FOR SERVICE ON THE 20TH AUGUST 2018 AND PICKED UP THE THE SAME DAY AND PARKED IT IN MY GARAGE AT HOME. THE NEXT TIME I TRIED DRIVING THE CAR OUT OF MY YARD THE CAR SWITHCHED OFF AND DID NOT MAKE IT OUT OF THE YARD.THIS WAS ON THE 25TH AUGUST 2018. THE CAR WENT TO MERCEDES EASTRAND WHERE THE SERVICE WAS DONE ON THE 20TH. EASTRAND SAID THAT THERE WAS A SERIOUS ENGINE REPAIR THAT WAS DONE...

Category : Motor Industry

(0) Replies

Country : South Africa