I have an approved refund that I have waited 5 months for Phoned and mailed every week All I get is various excuses Now we need another scan and need this refund of R28 050 You cannot speak to anyone but a call centre and you cannot mail anyone but an info line I am at the end of my tether All I can suggest if you are looking for a medical aid AVOID BONITAS

Category : Medical Aid

(0) Replies

Country : South Africa

Reg Stewart has a long history of taking money and not delivering. He has gone into liquidation 3 times doing the same thing. He has stolen millions from people. He is charming and a great salesman but he is a thief. Big companies like First Quantum and ENRC have been his victims. He is devious and will steal from people with a smile on his face. He is also dangerous and uses intimidation to get his way. Be very careful Es

Category : Building

(0) Replies

Country : South Africa

I have a banking account with Nedbank, but the service is so pathetic. I am supposed to have sms notifications for the control of my account.my December salary has come and gone and monies came off my account which I would imagine was for my debit orders, sad case is what if it is not my debit orders that was deducted because I have had not one notification. I normally get paid on the 25th of the month from a Nedbank account, but I will only get notification two or three days later. I think...

Category : Banking

(0) Replies

Country : South Africa

I experienced very bad services from Home affairs in North End Port Elizabeth. lost of us stood in the sun burning so that we can get inside and have our id's sorted or what ever the case mite be, after 3 hours they let us in bit by bit and after getting the from and photo taken they told us to come back next time to take another photo and submit our documents. I took of yesterday to help my 17 year old son to get his Id cause he needs to go look for work. and the best part the Manageress was...

Category : Government

(0) Replies

Country : South Africa

Spar stores offer a rental service run by the "Cleaning Clinic" company that rents out carpet machines at the rate of R379 per day. My company rented one on 5th January, the equipment did not work properly. The attitude on the phone and, when a representative eventually arrived, was first 'blame the customer' and, when that did not fly, second 'too bad, return it to the store. The individual claiming to be the MD of the company, 'Simon', was blustery and clearly disinterested in the...

Category : Retail

(0) Replies

Country : South Africa

I drive a 2012 Ford Focus. The engine warning light keeps going on when driving over road bumps and I have a problem with the steering wheel that keeps on logging when starting the car while something is loose that keeps on making a noise by the steering wheel. I took my car for its service and log my complaints. All they tell me is they check it on the computer and everything is sorted. After receiving the car from the service, the same stuff happens. I keep taking the car back and every...

Category : Motor Industry

(0) Replies

Country : South Africa

Purchased a bus ticket for a bus that was supposed to board at 7:30 but the bus left at 7:15 way before time. When contacting customer service agent Edwin he confirms that the bus left early but cannot refund even though the bus boarded before time.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I need to inform everyone that was about to order any Item from Home Choice That they Must a service that is beyond repairs. Three Items that I ordered in December the 08 are still with now . no one is contacting me to tell me about it. now I got an sms saying ref. no pfs424184 was dispatched and on Saturday they said I needed to wait at he address for until late and no phone call no sms and I left at about 16:00 today they said my order is being returned because they could not reach me...

Category : Retail

(0) Replies

Country : South Africa

I ordered 3 items at Home choice on the 08/12/2017 and the items were paid on 18/12/2017 since then no response as to when they will deliver those 3 louse items I phoned them literally every day after Christmas and the lady that I spoke said my order was not done because they did not have stock she told me after several calls and last week I got an sms with this ref. pfs4241847 order was dispatched and today the 04/12/2017 they say the courier company tried to contact me but that is a fat lie...

Category : Retail

(0) Replies

Country : South Africa

My family were booked on a bus from Midrand, Durban bound, for today, 4 Jan 2018. The pick up by the bus from Midrand was 9.35am, then proceeded to Parkstation. Arrival: 10am. As I type this, the time stands at 1.30pm - and they have still not boarded the bus!!! That is a 3.5 hour delay!! Disgusting and ridiculous from a "reputable" bus company!! Totally unacceptable & disgraceful!!!! Tracey

Category : Travel & Tourism

(0) Replies

Country : South Africa

To whom it may concern On December 26th 2017 my car broke on my way home from a family outing. I called auto and general as I needed a tow due to my car not being able to drive. I spoke to a consultant who told me that it would take about an hour for the truck to get there.Stuck on the highway in the scorching heat with my wife and 2 kids(4 years old and 7 months old).The consultant advise me that it would take an hour for the towing company to be there i then advised her that my phones...

Category : Insurance

(0) Replies

Country : South Africa

Good day To whom this may concern. This email serve to convey my greatest disappointment and disgust with the conditions of City to City busses. Myself and my fiancé travelled with a City to City bus on the 2nd of January from George to Bellville around 13h30. Whilst getting on the bus the odor was unbearable because it caught us while entering. And the sight of cockroaches overflowing shook me . This was the poorest experience I’ve ever had and do take note that it...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked a ticket via Computicket at Checkers for City to City : 3/01/2018 Departure time: 23:50. I called the so called helpline and contact numbers provided on the internet to ensure there will be a bus for the booked date and time. I tried several numbers, several times and the calls were just dropped. Finally after about call 25 to number 7 I found a human being to speak to, who ensured me there will be a bus and to please make use of the given contact number in case of any query. Well...

Category : Travel & Tourism

(0) Replies

Country : South Africa

After waiting 5 hours to finally get to the point to pay for my license renewal they also then refused to renew because if fines I did not even know of. I did not want to go back again and don’t have another time to go and waited almost the whole morning and afternoon. . I will never get this time back wasted and not sure why we pay tax or municipal accounts if this is the service we get. They just don’t care and will keep you there the whole day.

Category : Municipal

(0) Replies

Country : South Africa

I WENT TO GAME TO BUY PAMPERS,I ENTERED THE SHOP HAVING SPECIAL CATILOUGE FROM SPAR WANTED TO BEAT THE PRICE,SPECIAL PRICE FROM SPAR WAS R149.99,THE GAME PRICE WAS R199.99,THEN MEMBER BY THE NAME OF NELSON RAMOISANE GAVE ME BAD SERVICE,I SHOWED MANAGER THE ITEM FROM SPAR CATILOGUE HE CALLED NELSON TO ASSIST ME NELSON DID NOT COME,THE MANAGER TOLD ME TO GO AND SHOW HIM,HE WAS STANDING NEXT TO THE COOL DRINKS,I WENT THERE AND ASKED HIM TO ASSIST ME,THEN HE GAVE ME SOUR FACE AND SAID GO TO THE...

Category : Hospitality

(0) Replies

Country : South Africa

My client complaint to me that your garish him illegally and left him with less money every month is that true

Category : Retail

(0) Replies

Country : South Africa

My Family and I have experienced the worse service from City to City buses where the were Cockroaches in the bus,dirty curtains and dirty chair covers,I tried calling City to City several times from yesterday till today their numbers are just ringing,How can they treat us like this while we have paid full amount for the tickets to get used to Joburg,We want to know why are they not cleàning the buses and keep them in a good condition?

Category : Air Travel

(0) Replies

Country : South Africa

good day please assist account no LETHUKUTHULA PRENCE TELKOM MOBILE500935246, my account was with Telkom.. that I owe the money , I could not pay them in full .. otherwise if you go to their recording, I have been making arrangement with them of which they did not, then I decided to go on making a payment every month to them, I have missed one month then I received an email frm the attorney to say I must pay the, I have ask the lady why and she sd I have not been paying my account , to my...

Category : Telecommunications

(0) Replies

Country : South Africa

Extremly bad service from MTN and their supplier Mondo/Rewards Durban. In June 2017, Mondo/Reqwards (MTN provider of choice) contacted me regarding an upgrade on my cell phone ...I advised them that I didn't want an upgrade and my monthly premium would drop. Great....I have a secondary cell on my contract for my daughter. They contacted her and she did want the upgrade but on a slightly lower package to which they agreed upon. On returning from the US in September 2017, I checked my...

Category : General

(0) Replies

Country : South Africa

I went to george mukhari hospital on the 28/12/2017 becouse i have lost my child immunilazation card and it is needed at school where she be attanding this year. I was told that the file was an old file 2008, they would not be able to find that file, i should go back to the school where she previously went to and ask for a dubocate but then the was a white man looking for a 2005 file, he was assisted and the file was found. Is it laziness? Is it a matter of colour? What is the reason they are...

Category : Government

(0) Replies

Country : South Africa

I went to pep store in port Elizabeth daku rods to buy car toys for my child the stock was removed to the back, And stocked school clothes but no one was willing to get the item , I left the store empty handed.all I Was not assisted at all.

Category : General

(0) Replies

Country : South Africa

had visitors from overseas and went to the athlone park nandos @ 18h00 on new years eve and store was closed with cleaning staff busy on the inside . impossible to get anyone to answer any queries .called tollfree number and spoke to Sepita . her pathetic response was to apoligise for why a notice was not posted on door of said store . in the time that i was there i saw at least 20 equally frustrated customers storming out of premises and going to nearest CHICKEN LICKEN . will follow suit...

Category : Fast Food

(0) Replies

Country : South Africa

I have 2 contracts with MTN. In August I converted both contracts to a new package. Both the accounts were changed to the new package for a lesser amount. The one debit order were changed but the other debit order were left unchanged on the higher amount. For 4 months in a row after I reported the problem via Help line and at the MTN shop in Clearwater Mall my debit is still not amended. After I spoke to the manager at MTN Clearwater Mall he assured me it will be fixed this month but this...

Category : Telecommunications

(0) Replies

Country : South Africa

I happened to stop at Pep cell to look for a merory card.However, I was impressed by a 16gig card as displayed for only R119.00 and i spoke to Lethabo a cashier/consultant for a purchace guess what,when he scanned the memory card it was found to be R139.00. I ask him to call for a manager on duty, i was told to shift on the queue as i disrupted his work.i wasted my time on long queues and effort to shop with Pep cell.i realised that store uses cheap prices on displayed units to draw...

Category : Consultant

(0) Replies

Country : South Africa

I wanted to purchase a fitbit watch using my ebucks and Dischem points, the cashier rang up the items that I purchased. I told her that I am paying R1307.25 with my ebucks card and the balance with my Dischem points. She took the ebucks card and swiped that first, then I handed her my Dischem card. She then informs that Dischem Loyalty is offline after I informed her that I am paying with my ebucks & Dischem points. She then tells me to pay cash. I replied no I told you how I am paying. I...

Category : Retail

(0) Replies

Country : South Africa

We are RED PACKAGE customers with Vodacom and are running our business totally on our Vodacom phones. We have no landlines as we are on the road often working for a Botswana company and our office is in Moroletapark, Pretoria. We have recently moved to Moroletapark and noticed that we do not have Vodacom signal where our office is. I have discussed this with our neighbour and they said that they had the same problem and their network supplied them with a signal booster. Free of charge... The...

Category : Telecommunications

(0) Replies

Country : South Africa

my mother bought a cellphone at Game century city on 21 Dec 2017.this prepaid deal came with a Vodacom sim card which gave 100MB data a month for free for 12 months.in store the sales assistant ricad the sim card.However when my mom arrived home she noticed the sim was not even registered, We live very far from Canal walk Game. Today I decided to take two busses to game to ask the assistant to re register the simcard but another agent advised the lady who assisted is not in today and she...

Category : Service Stations

(0) Replies

Country : South Africa

Good day. I must say I have been a good customer to pick and pay in daveyton mall for a long time.The service I got today was very bad. I went there to buy my sons stationery I needed help and I went to the manangers kiosk it took a minute for me to get their attention as they were busy gossiping and laughing. When they finally sent someone to help me she came with a bad attitude . I was trying to voice out my frustrations and she said I was being harsh and left me standing there. I had a...

Category : Consultant

(0) Replies

Country : South Africa

My daughter got a gift of shoes from Rage but they were small and I didn't have the receipt but had the box and barcode on the box together with the price. At this busy time she said she needs to call the call centre for authorisation to exchange. I fail to understand this because they have the same shoes in store in case they thought I bought it from another shop other than Rage and why should the call centre instead of the manager or someone senior in the shop to give such instruction. This...

Category : Retail

(0) Replies

Country : South Africa

Hi, my name is Melanie vd Merwe. I am presently a contract customer of MTN. Day before yesterday I attempted to backup my iPad using a hotspot from my cell phone to my iPad. This failed (message was that the network connectivity was too poor) resulting in me going into the MTN store in the Pavilion (branch near PnP),where their staff member Neville advised me to ensure both my cell phone and my ipad were being charged at the time of activating the hot spot. I returned home, and did this,...

Category : Telecommunications

(0) Replies

Country : South Africa

I placed a complaint about complicated ID applications procedures for children whose parents are in prison, submitted under category general. My problem is that how do I even know that you guys are working on my complaint when you don't even request my email for correspondence. It is impossible to get the Childs father out of prison for the the Childs ID application and we are in Newcastle he is in Westville prison in Durban so really your procedure regarding this is unreasonable.Please...

Category : Children

(0) Replies

Country : South Africa

Are children whose fathers are in prison not supposed to have IDs? You know that to get an offender out to home affairs to sign and for them to get affidavits is a story there are long processes to be followed in there before they can take them out there to sign for their children meanwhile a Childs life is at standstill they cannot even open accounts or do whatever. And worst of all you know that the offenders are always taken to far far away jails away from home so how can you demand a...

Category : General

(0) Replies

Country : South Africa

Good Morning a complaint was laid yesterday for power cut at number 41 Northrand Road, still nothing has been done to sort out the matter, the Reference number is 2879134,

Category : Municipal

(0) Replies

Country : South Africa

I stay in a flat Called Chronicles in Kempton Park I have been staying in the flat for three years now, In September the flat was sold under new management, every month there's power failure and our appliances get burned, some TV's, Fridges, my self TV and a Microwave, the DSTV will be off for the whole weekend. Even now since yesterday at 14h00 we don't have electricity, No apologies nothing they just want their rent. I have not yet paid rent for this moth due to this inconvenience.

Category : Building

(0) Replies

Country : South Africa

I order a Sennheiser bluetooth headphones at Takealot and struggle to make a payment with my credit card on their system. I immediately pay with EFT, but due to the fact that I try with my credit card first the price changes. I pay the amount that was required the first time and phone the support operator. He told me that I must send proof of payment and the original order number. This I done within 1 hour. I then waited for their response. Two days from order date, I send an email...

Category : Electronics

(0) Replies

Country : South Africa

Booked in my car last week for over heating and few months ago for drive train, yesterday when I was driving to work the car gave me the same warning signs that they were showing when the car was booked in before. BMW Isando claimed to have checked the car on both times and confirmed that nothing is wrong with the car. Called BMW South Africa to lodge a complained and they advised that they will get back to me within 24 hours and they didn't, I had to call back myself to find out what is...

Category : Motor Industry

(0) Replies

Country : South Africa

On the 9th November I called cellc customer care because I was unable to buy social bundles. The consultant told me he will sort that out and I told him I don't want upgrade, I want my contract to continue to run on month to month basis as it was long overdue for upgrading. To my surprise when I went to cellc stores at matlosana mall they told me my contract has been upgraded for 6 months. I want immediate reversal of that upgrade which was done without my consent. Demand transcript of...

Category : Telecommunications

(0) Replies

Country : South Africa

I booked the airline because of affordability, unfortunately i made a mistake in my booking which is in 4 days time i need help as i cannot afford the penalty fee at the moment

Category : Air Travel

(0) Replies

Country : South Africa

I noticed this morning that my Vodacom bill contains an item Vodaphone live for R110.10. I went back an it seems that this item has been added to my account since October 2017 and the amount varies between R105 up to R131. I called Vodacom and was told the I have subscribed to this service. I was also told that it is for "playing games" I never played games nor has I ever subscribe to this service. It is unfair and utterly unprofessional for Vodacom to build-in pop-ups that can be...

Category : Telecommunications

(0) Replies

Country : South Africa

I was at Pep stores Mahikeng on de 22/12/17 at 17:29 nd was assisted by a cashier named Gaoitsiwe I only wanted airtime nd data nd his service was bad as he ws busy talking with someone while assisting me I even said to him "jy is biekie hastig" I said dat bcos he had printed wrong airtime,he even gave me de wrong amount of change nd I only noticed in de morning that's when I called de store to complain then de phone ws answered by some lady who told me he ws busy so I should give her my...

Category : Entertainment

(0) Replies

Country : South Africa

Today 26/12/2017 around about 4:45 went to KfC at suncoast as usual..the line was very while we were still trying to find the last person on the line a guy wearing a Kfc uniform (manager) if I saw correctly was walking around saying "we do not have meat you can get anything else except 4 me meat" politely we asked him. Now dat the burger has meat in it u also don't have that? Instead of answering my question he said sisi I said we don't have meat I said 2 him i understand dat Do u mean lyk...

Category : Fast Food

(0) Replies

Country : South Africa

On August 12 2017 at approximately 18h30. I asked the petrol attendant to fill the car with diesel. Then I saw him throwing petrol when I asked him he stopped then said to me it's only 5 litres then he filled up the car with diesel. Then I payed for diesel. When I wanted to pay for the 5 litres of petrol to my surprise the slip was for 23 litres of petrol. Then I asked to the manager or garage owner. Then they spoke with the garage owner of which he said to me it's not his problem. Then I...

Category : Service Stations

(0) Replies

Country : South Africa

I am disgusted with the staff at Legit in Baywest Mall in Port Elizabeth.I purchased an item at legit on 10 December 2017. Today on 26 December 2017 I went to Baywest Mall Port Elizabeth to return said item. This being within the time frame for returns. The lady that works at Legit first asked whether i had paid with a savings card or debit card, I told her debit card. She then very rudely told me they can only exchange my item and not return it because their policy is cash returns within 7...

Category : Retail

(0) Replies

Country : South Africa

Ordered a product for Christmas. Were advised that there was NO STOCK & to WAIT! In South Africa summer holidays fall in Mid December - January! Like most people we took vacation & advised the store!! AFTER we submitted MULTIPLE confirmation TEXTS & CALLS & advising the store we ate away & will be back in January to collect the Christmas gift... We have been advised on the 26/12/17 to GO BACK Ion to a WAITING LIST !?? Why penalize a “client” for lack of supply & product...

Category : Computers

(0) Replies

Country : South Africa

I placed an online order on the 24 November 2017 order number #100041405 and paid R1400 for it, edgars promise to deliver in 2-5 working but till today the 26 December 2017 I havent recieve my order, even though on the system it shows that it was delivered on the 5th December 2017, i phoned on the 7/12/2017 ref 17120702653/GO to inform Edgars that i havent recieve my order, i was told that you need  24hours to investigate and get back to me, after 24hours was over, I phoned again on the...

Category : Retail

(0) Replies

Country : South Africa

22/12/2017 Complaint: Upgraded online end Nov 2017; billed for new device from 1 December but haven’t received handset by 22 December. Facts of the case: 1. I received an upgrade order confirmation email on 30 November 2017. 2. I have made 6 phone calls to various Vodacom service numbers (082 111, 082 1945, 082 1959, 082 17844) from 11 December to 20 December. I have not received a tracking number for any of the phone calls. 3. The agent taking the 5th phone call instructed me to send...

Category : Telecommunications

(0) Replies

Country : South Africa

I registered for an ADSL line to be activated on the 7th of December 2017. Telecom came to do the job on the 13th of December. they could not complete the job as there is a cable problem. I have contacted Telkom several times and am getting nowhere at all. I went to Telkom and was told that they are closed for December and will only reopen on the 8th of January 2018.

Category : Telecommunications

(0) Replies

Country : South Africa

"At FNB Premier,we strive to deliver the highest level of client experience" this is there moto...biggest load of rubbish and lies..... This is my horrific experience with FNB Credit card division.....on the 7th of December I transferred funds from my Paypal account into my FNB account.....FNB Credit card division loaded a Premier Credit card on my profile which was not activated or processed....so not my account...it normally takes 3 to 5 working days for paypal funds to clear ....the...

Category : Credit Cards

(0) Replies

Country : South Africa

I have subnitted a claim to Outsurance on 6 Dec 2017 and received my claim number which i was told telephonically is pre approved. since 6 Dec 2017 nothing has happened w.r.t. actioning my claim and i have to keep calling Outsurance, tell my story to every advisor / claims clerk, getting told they will be in contact with me or my husband to arrange with us to get people out to us to do the repairs! nobody ever calls me back, i have all the names of people i spoke to. We are paying our...

Category : Insurance

(0) Replies

Country : South Africa

This is how my morning started, I called absa bank premium call centre spoke to a guy who said he can't assist me and he can transfer me to Absa braamfontein Guess what? The branch didn't answer the phone... maybe it's closed for X-mas🤣 Well I called the call centre again spoke to Siyabonga he spoke too softly for someone who is working at a call centre and whilst I was trying to log on to my internet banking as this was my initially query he was chatting to his colleagues on the other...

Category : Banking

(0) Replies

Country : South Africa