I walked in at pep home store kzn Empangeni Shoprite centre the manager Mbali and 1 of her staff were busy showing each "I don't know what on a slip" by the cash desk and a cashier was busy with customers paying...as I walked in I greeted and asked if it's possible for me to pay for my DSTV the manager and her mate just looked at me and continued with their business...a guy walked out from the office and managed to answer so I asked why are they ignoring me he just said "you know how you...

Category : Retail

(0) Replies

Country : South Africa

My car is an Opel Mokka 1.4 Auto 105000 km on it. The warranty is 5 years or 120000 kms which ever comes first. Last year 2018 in June it overheated and in the even blew the gasket, block and top of the engine. It was towed to an Mthatha Isuzu dealer called Meyersgroup. The guys took more than 6 months to replace the engine without proper communication with me. I eventually collected the car in mid February 2019. The car had hail dents all over upon collecting it and did not...

Category : Motor Industry

(0) Replies

Country : South Africa

Only 2 persons arrived at 9h00. The guy was a temporarily worker and a lady. The machines they use is not what is advertised on Facebook or what they use 3 years back. They pitch up with very old machines. The lady dump buckets of water over our carpets and scrub with ‘n big machine. Then Francois was to suck up the water. That was my first experience in 40 years that they dump buckets full of water on my carpets. He could not do it properly because he told me that there is something wrong...

Category : General

(0) Replies

Country : South Africa

Only 2 persons arrived at 9h00. The guy was a temporarily worker and a lady. The machines they use is not what is advertised on Facebook or what they use 3 years back. They pitch up with very old machines. The lady dump buckets of water over our carpets and scrub with ‘n big machine. Then Francois was to suck up the water. That was my first experience in 40 years that they dump buckets full of water on my carpets. He could not do it properly because he told me that there is something wrong...

Category : General

(0) Replies

Country : South Africa

Good day, I have been fighting for more than a month and a half to have my money that I paid to Damelin College for registration fees refunded. I have provided all the necessary proof and documents as per their requirement. I have made so many phone calls to the people involved, most notably Mr Shane Shaw, who is supposed to be "Customer Services Manager". That title appears to be a misnomer in this case. Nobody seems to take responsibility for this very simple task. It just cannot be...

Category : Colleges

(0) Replies

Country : South Africa

I have been unfairly treated by this company they claimed that I did fill up their forms online of which it's something I know nothing about even if that's the case maybe some one confisticate my documents and use it as if am the one who applied, I did tell them that I know nothing about the online application but they insist that I did apply and they need me to pay Amount of R1685 for money I didn't receive and even not applied for. Please help bcoz now lately I have been receiving emails...

Category : Loans

(0) Replies

Country : South Africa

I signed up for internet fibre in February 2019 - its now the end of March and still Vodacom has not installed the service I signed up for ....they take weeks to respond to queries - the service is appalling to say the least .....will never deal with them again

Category : Internet Services

(0) Replies

Country : South Africa

I have been unfairly treated by this company they claimed that I did fill up their forms online of which it's something I know nothing about even if that's the case maybe some one confisticate my documents and use it as if am the one who applied, I did tell them that I know nothing about the online application but they insist that I did apply and they need me to pay Amount of R1685 for money I didn't receive and even not applied for. Please help bcoz now lately I have been receiving emails...

Category : Loans

(0) Replies

Country : South Africa

Hi my daughter was looking forward to having her very berry soft drink..she didn't order any chicken as she wasn't hungry. I shopped at belgravia drive thru on my way home. Specifically asked for very berry...paid. Left. Now I'm at home and i realise that I wasn't given the very berry. Why didn't 1. It get rung up with my order...2. Why didn't anybody check my der as they usually do at the pick up window? This is not the first time I have received terrible service at this branch...don't know...

Category : Fast Food

(0) Replies

Country : South Africa

My name is Duduzile Ntimbane my complain is, Capitec bank closed my account with my money of R1000, and there is no valid reason to close my account, they just tell me its because of whatsap stokvel,when I ask them what can I do to open my acc ang get my money they just tell me this today then when I.m coming back with that thing they want, suddenly no they want another thin I even go to police station to do affidavit because they said so but noghing change, now I don't know what can I do and...

Category : Banking

(0) Replies

Country : South Africa

my name is Lorraine Thulisile Nxumalo id no-7202210437088 mobile number-0829503510 i have an account with homechoice from 2014 everthing was well till January 2019 when they sent the monthly statement, when i received the monthly statement in January 2019 i saw there wrer some items that were ordered in December 2018 of which i do not know about it these items were ordered in December 12 2018 purchaise invoice 1841384--R4411.79, 12 December 2018 purchase invoice-1813883 R4719.86, 20 December...

Category : STOP CORRUPTION

(0) Replies

Country : South Africa

Hereby wish to complain of the bad service I received from FinChoice, I took out a loan with them in February 2019 and advise the agent that my salary date was the 25th of every month as per our conversation. To my surprise they put through a debit order on the 22nd of February which I didn't complain about because my company paid us early. On the 22nd of March 2019 they again but the debit order through which resulted in my bank account being negatively effected. I contacted them and was...

Category : Loans

(0) Replies

Country : South Africa

I have send communication with regards to a cancellation of my car insurance offered by WESBANK (Driva cover) through telesure- my request was delayed with email requests for 1 item followed by another email requesting 1 item and this carried on until my bank was debited today 25/03/2019- i have been calling telesure and sending them emails with regards to cancellation of my policy- A lady by the name of Pearl Makhosazana Mthembu-informed that my matter is escalated to the manager- to this...

Category : Insurance

(0) Replies

Country : South Africa

On the 23 of March 2019 Me and my friend went to Nandoos Maponya Mall for lunch. When we arrived it was ok as we were given a menu. We then went to sit at the outside foyer. We sat there for more than 30minutes no one came to attend to us to take our order. customers came after us their orders where taken we where never attended to. I then went to manager to ask what is happening he said some one will come and assist us. We waited for another 15min and still no one came as he said he is just...

Category : Restaurants

(0) Replies

Country : South Africa

Dear Sir/madam,I'm Quinton Phiri, ID number 8302146387081, cellphone number 0747119092, residing at 1010 maphanga street phomolong Tembisa, I do have a problem which needs pep attention, on the o8/03/2019 around 11:13 I sent R450 at Pepstore Tembisa birch acres,withdrawal number 321439783. I sent withdrawal to the person supposed to withdraw the cash, but to my surprise the person phoned me back to tell me that, there's no money it show it was withdrawn, I went back to pep and confirm, but...

Category : STOP CORRUPTION

(0) Replies

Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Motor Industry

(0) Replies

Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Insurance

(0) Replies

Country : South Africa

I called finrite insurance to enquire about my premium that was not debited on the 1st of March, to my surprise I then find out that my cellphone policy had lapsed. Finrite never communicated with me about either the returned debit order or that my policy has lapsed. I spoke to their team leader who seem not to know how to handle such matters. All I want to know is how can a policy goes up to lapsing without the company communicating with me. Their responce was I DON'T KNOW I DONT WORK IN...

Category : Insurance

(0) Replies

Country : South Africa

I've been going to Sassa in Roodepoort 5 times to get the new Sassa child's grant card and they keep telling me they off line what I don't understand is that other departments are online but this lady keeps being off line

Category : Government

(0) Replies

Country : South Africa

In the morning of 19 March 2019, I was attacked by the woman who works in the coffee machine for simply enquiring about prices as I was buying breakfast. She was rude and wanted to physically fight with me and kept pointing her finger at me. She was plain rude and disrespectful. Please look into this matter as I am even considering laying a charge against her, she cannot treat people like this. If she does not want to work there, then she must simply resign.

Category : General

(0) Replies

Country : South Africa

Good Day Just experienced the worst bad service ever at Ga-Rankuwa Shoprite,by a a lady from the parcel counter didn't get her name well but let me describe her ,she light in complexion ,slim, has dread locks ,and tall at height,she was at the parcel counter today at round about half 2 this afternoon,I give her my ticket for my goods and than she puts a plastic in front of me ,and I tell her,it's not mines,and she started saying with attitude voice ,who said it's yours,plus it's not your...

Category : Retail

(0) Replies

Country : South Africa

I approached the Labour Law Services based in Braamfontein regarding a matter of gross abuse in the work place. My case was taken up on a "No Win, No Pay" arrangement. I asked that I have legal representation at the CCMA in Durban and Adv Roshan Muller was appointed. My case was adjourned at various intervals for no valid reason and dragged on for at least a year. At one stage the employer representative had to draw money from the ATM and asked for an adjournment. The second time my legal...

Category : Legal

(0) Replies

Country : South Africa

I have never experienced such incompetence before placed an order @ 7:30 had to wait 15 minutes to pay, got my food @ 08:45:,1 drink missing didn't get kids meal toys then there was long hair in the Cajun chicken no sense of urgency what so ever , staff fighting in front of customers getting irritated with clients

Category : Fast Food

(0) Replies

Country : South Africa

They are soooooo unreliable and their service is way too bad. They have delivery options, starting from R50 to R110. R50 option the parcel is suppose to be delivered in 7-9days. R100 5-7days then R110 in 3-5days. You pay R50 for a parcel to be delivered in 7-9days but it gets delivered in 2 days. You pay R100 for delivery in in 5-7days The parcel get delivered in 2 week. ?????How then do I tell my customers which amount to pay???. I call their customer care line n i will be on hold for...

Category : Courier

(0) Replies

Country : South Africa

I submitted a funeral claim on 12 March 2019. Untill 17 March 2019 my claim was not finalized. Workerslife do not have for its clients. To date 19 March 2019 my claim not been paid. Promise is 48 hours.

Category : Government

(0) Replies

Country : South Africa

WORST IN THE FITNESS INDUSTRY. I TRIED TO CHANGE THE FITNESS CLUB. NO ONE EVER ASSISTED ME TILL TODAY. I WILL NEVER HESITATE TO TRY VIRGIN ACTIVE

Category : General

(0) Replies

Country : South Africa

I WILL NEVER EVER USE TRAVELSTART AGAIN. WORST SERVICE I HAVE EVER COME ACROSS TO. I HAVE THE RECORDS OF MY UNANSWERED CALL AND I CONSIDER CLAIMING ALL THOSE.

Category : Air Travel

(0) Replies

Country : South Africa

I have booked with them in October2018 and there were flight changes now in march. when I call them I stay for over 30 minutes listening to the automatic reply. no one ever comes back to you even if you send an email despite the fact that they say they will come back after 24hours.i will NEVER EVER book using Travelstart. so unreliable. if you want to waste your airtime call Travelstart 021 468 4300...I even know the number by hard. THE WORST SERVICE I HAVE EVER RECEIVED

Category : Air Travel

(0) Replies

Country : South Africa

I have always looked up to Checkers as a good Global Citizen until now. I have read various customer complaints and it made me think. I have a very close relationship with an Employee at Checkers. This is where things started making sense. They use their employees as slaves. Which Employer requires their staff to work 14 hours a day without overtime and when requesting for assistance are told by their superiors that it was not their problem. When granted leave you are not permitted to go any...

Category : Retail

(0) Replies

Country : South Africa

I am a Mi way insurance Holder, December 2018 I submitted a Claim, My Geyser was leaking, Mi way came through and sent a contractor to come sort out the leak, however after a couple of weeks say about two weeks I noticed a leak on the wall where the Gyser is, I contacted my way to inform them, they promised to send out the contractor to come check the matter out, however my way sent me a letter threatening to cancel my policy or increase my premiums as I am claiming too much, please note that...

Category : Insurance

(0) Replies

Country : South Africa

Hi, I am complaining about my financial institute which is Nedbank, there is an unauthorized debit going through and my bank is charging me, now my account sitting on -R915.00 only with the bank chargers from Zero balance to - R 915.00. please help me so that the bank can reverse all the chargers to Zero balance.

Category : Banking

(0) Replies

Country : South Africa

I'm so sick and tired of getting the same crap service and attitude from the same cashier at pep stores good wood mall!!! I was there early this morning even though it was load shedding I was there to take out a laybye as I cannot now with the holidays walk up and down with them...I walk in I greet the cashier by the door and pass her the slip and ask her if she can please fetch it I would like to take it out. Firstly she tells me You can't take a laybye out and that how do I expect her to...

Category : Retail

(0) Replies

Country : South Africa

The city to city bus was supposed to come 19:45 pm now is 23:18pm. There are not calling for updates. I'm the one who is calling. City to city is not doing well shame. They don't care about people's safety.

Category : Travel & Tourism

(0) Replies

Country : South Africa

Sable is terminally ill; suffering from a culture of institutionalised dishonesty and an inability to accept accountability for proven failures due to inflated egos and testosterone overload. Despite conceding to having put my funds at risk of fraud dozens of times, the company director was so incensed that I highlighted these failures, that he closed my account without my authorisation and without prior warning. Staff leave fraudulent 5 star google reviews for themselves with the...

Category : Banking

(0) Replies

Country : South Africa

Good day, I went to capitec bank today to deposit R9000 inside the bank and not the consultant at the door nor the consultant no 2 did they both tell me about a charge that I will be charged for when doing deposit inside the bank. I wish I was told this so I would've have an option of whether to deposit outside or inside. Now my balance is lesser with R300 and that's a lot of money that I need back cause the R9000 that I deposited has a special function, hence it needed to be kept seperately....

Category : Consultant

(0) Replies

Country : South Africa

I post this because I was challenged to do so by the manager of Virgin Active Bluff, Mohamed Dawood. I have been a member of Virgin Active Bluff over the course of many years. Unfortunately this is the only gym accessible to me. I have been frustrated by poor customer care, bad maintenance and the "manager is always right" attitude. The air conditioning has been only running at 50% capacity for the last three weeks. On the 13th I spoke to Mohamed Dawood who told me that I was being...

Category : General

(0) Replies

Country : South Africa

We went to claim at Avbob Portshepstone they assisted us with the claim due to benefits we took the body to their mortuary, to our suprise family went yesterday(14 March) to dress the body since he had a car accident and there was a cement that fell on him he was still like that not cleaned and family had to wash the body themselves with no assistance, can you imagine already we were asked by the family why we took the body to Avbob as there were many funeral parlour close by who will clean...

Category : Insurance

(0) Replies

Country : South Africa

I have a un paid balloon of R41000 with Wesbank. Old mutual in Bellville and N1 City in Goodwood are willing to finance me provided that Wesbank can provide them with letter that I have made an arrangement with them that I will pay the normal installment which was R2500. Then they will be able to load that information to their system. Then they will be able to pay them the full amount of 41k to them. The reason why they need that letter is because on their system it shows that I pay 41k which...

Category : Banking

(0) Replies

Country : South Africa

I bought baby formulae and upon getting home realised that it had expired in 2018, See pictures attached. When I returned the formulae the supervisors said its Nestle whom I must contact. They did not apologise or even refund or replace with a new product. I was caused to wait for more than an hour. Nestle phoned me few days after and told me that Spar is responsible to inform them of expired food. Nestle agreed to replace the formulae but I am not happy how the supervisors treated me as...

Category : Retail

(0) Replies

Country : South Africa

My sister is unfairly dismissed at Umtata Private Hospital, reason the patient died on her shift and there Doctor on-call was unavailable on his cell,they admitted the patient and there was no Doctor at all that night, they tried to contact the doctor several times during the night but were not successful, so in the morning the patient died and the management says there is no evidence that they indeed contacted the Doctor several times (as per their statement).Then they were fired together...

Category : Medical

(0) Replies

Country : South Africa

Hai.i would like to compain about driver who took the bus over from montros to durban yesterday on the 13 of murch 2019 around 17:30. The driver was so recles on the road in such a way that i had no choice but to talk with GOD and put on my sitbelt, my eyes were full of tears i never be so vurnable in my life.on top of that his phone rings now and then he talk to his phone all the way.it unfortunate that i couldnt get his name.but if the owner of this company sees this , please sir speak...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have personal loans with Woolworths and they are all on a debit order, on the 24th February I have paid cash settling the 2 loans plan and on the 1st March debit order went through , today on the 12th March I have received my new statement and the loans I have settled are not settled .When I call they tell me lot of stories. I am so angry and disappointed as I have been their client for over 15 years .

Category : Retail

(0) Replies

Country : South Africa

I have a bond with you FNB 3000010987457 which it is still at R700k after 13 years which means I only paid r230 in 13 years? Vj and Cn Msomi

Category : Loans

(0) Replies

Country : South Africa

I bought a new bury Couch cash lastweek on the 6th of March. When i was suppose to receive my Goods i was told about stock take.on the 11th of March they delivered a wrong side of the couch.the guy working at JD group sent the delivery boys to come and collect the couch telling me that they are unable to determine which couch is missing. and assured me that my couches will all be back before 8am the 12th today but nothing.I dont appreciate how i've been treated as a customer i wanted to buy...

Category : General

(0) Replies

Country : South Africa

My daugther signed up for a course in pastel accounting. on completing all required assignments,she needs a registration number DCC say they cant help and referd her to Sage. Sage in return say they cant help due to the fact the courze is thru DCC. So now she has no number,no refund and no diploma and we have lost thousands of rands.How is this possible. Is DCC not a reputable Instatution.

Category : Education

(0) Replies

Country : South Africa

On the 11th of March 2019, I went to Pep stores in Kempton Park central avenue.I went there to pay DSTV and the cashier that goes by the name of Mpho was very rude towards me.He started saying he doesnt know what an extra view is and he called the next customer,I tried to explain but he just shouted at me and I told him I'm going to report him and he told me he can even give me the numbers. Now tell me, is that how pep stores offer their services to customers.

Category : Retail

(0) Replies

Country : South Africa

RCS IS THE MOST PATHETIC SERVICE PROVIDER IN SOUTH AFRICA ....THE CUSTOMER SERVICE IS NON FUNCTIONAL ...THEY DONT ANSWER THEIR PHONES I SPEND 5 HOURS HOLDING ON FOR ASSISTANCE ...TRIED TO CALL OTHER DEPARTMENTS WITHIN THE GROUP ONLY UNFULFILLED PROMISES TO CALL ME BACK ...THIS COMPANY IS CAUSING EMBARRASSMENT TO THE CLIENTS

Category : Retail

(0) Replies

Country : South Africa

I bought a Hisense Fridge (Black Mirror)on the 15th of October 2018. I started experiencing problems with the Fridge in November, the freezer is full of ICE to a point that we cannot open it. The temperature was set to 2, I then decided to switch off the Fridge for 2 days in December 2018, defrost and the remove the ICE. I switched it on 2 days later and the temperature was set to 2 decrees. To my surprise the freezer was full of ICE again to a point that we struggled to open the shelves,...

Category : Retail

(0) Replies

Country : South Africa

I went to one of PEP store in Johannesburg at ellof Street store code 8432 today with my friend to get some winter clothes for the baby at around 14:25 or 14:36 and I ask the sales lady who was next to me if I can get a different colour of baby fleas I was holding on my hand she just said u will find it by the entrance with an attitude I went and look I couldn't find what I ask for I went back to her only to find out that she has spotted goods which was in inside the plastic hidden under the...

Category : Retail

(0) Replies

Country : South Africa

I am so fed up with Telkom with their services. In May 2017 I ask them to upgrade my speed line to 4. A lady told me and convince me to have unlimited data. I agree and said let me try it. After two weeks I phone Telkom to take it back as it was because I cannot do anything the Speed was worse than ever, it just resuming all the time. They done the change but did not fixed my account. No amendments. The prize is not the same. I am back on my normal account which was R456 and they one I...

Category : Telecommunications

(0) Replies

Country : South Africa