Ram Han-to-Hand Couriers Complaints - Parcel Delivery Failure

Good day

I ordered a package with a service provide on 25 May 2020 and Ram Hand-to-Hand Couriers were provided as the delivery service provider. Upon clearly instructing the company that the parcel has to be delivered on a Monday, Tuesday or Thursday, I received an sms on Saturday, 6 June 2020 advising that my parcel is out for delivery. I called their office on Monday, 8 June 2020 (after sending 3 emails to their customer service email address as per their website and telecommunication), to be told that my parcel will definitely be scheduled for Tuesday, 9 June 2020. On Tuesday, 9 June 2020, I received a call from their office to confirm my work address for delivery (just after 8am). By 15h30 I still havent receive my parcel, sent another email, called a few times and was on hold for some time, just to be told that the Cape Town branch cannot dispatch any parcels at present. I informed the lady that I received an sms on 8 June stating that my parcel will be delivered on 9 June; upon which she said she will transfer me to the Cape Town service manager. I was put on hold for another while and eventually had to hang up, as I could not hold any longer. Pathetic service.

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