Paxi Parcel Service Pep Stores Complaints - Parcel missing no help from Pep/pAXI

On 11 January 2019 at 09.26 an envelope was handed in at Pep Port St Johns Transaction ID 1622 3479 9892 3295 account number T67110347092 amount pay R79.95. This parcel was meant for Marius Cronje Heidelberg Gauteng but landed up in Heidelberg Cape.
I got a pin 59395117 only to find out that this parcel is in Cape Town.
On the same day 17/01/2019 I was instructed to pay another fee of R49.95 in order to get the envelope back in Heidelberg Gauteng.
Details of the payment Account number T49423182051 Transaction ID 1622 9218 9484 3130 Cashier Jeannet Philomone paid at Pep Victorian Centre Heidelberg Gauteng.
Needless to say nothing has arrived yet.

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