Money Matters Loans Complaints - Pathetic service

I would like to report a Pathetic service rendered by Money Matters Loans, based in Pretoria, their address is Office 313 Central Towers, 286, Pretorius street, Pretoria,0002

Last week Thursday the 04/10/2018, was treated bad by the Company Management, Chief Financial Officer Ms Thandi Motswene, based on the refund supposed to be transferred to my bank account which was wrongly deducted. I went to their offices and spoken to their Consultant and was promised that the refund will be refunded back as it was wrongly deducted and they promised to provide feedback. When I called them, its where I got a different story that my money won't be refunded due as was declined by their Chief Financial Officer Thandi Motswene. What makes me angry and concerned no one provided the feedback as promised I have to call their offices, when im calling them was promised that the refund will be transferred to my account till I got a different view that I won't get my money back. This is really Pathetic service as its owned by Black Management, so disappointing, even today no one called me to explained more details or Management to explained more. they really providing Pathetic Service, they don't know how to provide Customer Centricity to their Clients. I need my money back as was promised by their staff.

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