Samsung Complaints - pathetic service and back up of products
Company Name : Samsung - View All Samsung Complaints
I have a Samsung S6 with a problem it does not have a battery life for 5 hours. I am retired and do not use it much at all. I went to DionsWired and they updated the software in November. This was only once they had received it. The s6 was the same so i asked the lady to change the battery which she did not have but ordered it. I pcantacted her in mid December and she said Samsung would deliver in the new year. When i went there last week she again said Samsung said she must again do a software update. She did and its the same. Try getting hold of Samsung if you feel lucky. When i did get hold of an operator she gave me an address in boksburg that does not exist. Head office no. is not answered. Live chat and 'e' mail also not working. This has really put me off samsung as i have even had problems getting a washing machine serviced. COME SAMSUNG YOU REALLY NEED TO UP YOUR GAME. that is if they even respond.