Signature kitchens Complaints - Payed in full upfront did not do the work

My Mother paid in full for kitchens to be installed and a built in cupboard worth R27000.00
When contacting the lady called Niela she says she will get back to me and doesnt . I asked if she can refund if she doesn't want to put them in. Than she says her car got damaged from our gate closing on her .not our faut thats why you take out car insurance for accidents of any sort now she don't want to do the job paid for upfront or refund completely unfair she egnores my messages calls not to mention the bad job done for a very expensive kichen frige size completly off had to get a new fridge to fit no air holes in vegetables cupboard . They work with a guy called tony italian who completly ripped us off also didnt finish jobs paid for when collecting goods ordered and paid for changes order keeps the difference thsn says hes short completly dishonest got full ref for bad job unfinished work and cheating my mother cause she paid.

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