old mutual Complaints - payout delayed

We have lodged a claim on the 26th of October after the passing of my cousin. We visited the branch on many occasions but to no avail. the manager followed up on our claims. We received smses informing us that head office is busy with assessments.On the 13th November we submitted complaints and received a phone call that we should be patient head office is still busy. We are tired of waiting. these are our policy numbers:69210p041479700 and 6921p041479254 respectively.Old mutual has deducted premiums for November even after we have submitted our claims. please help. we feel that this is unacceptable we had to make loans to bury our cousin.

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