Private Complaints - Pension pay out

GEPF payout dept of Education
Good day, how long does it take for the payout of pension when somebody resigned. I have phone GEPF and they said expect payment six weeks, the estimated date of SARS verification was 15 August. Yesterday when I phoned again, they said the file was worked on last week. I am following up on behalf of my daughter in law who is staying in Netherland, she does not receive sms's as it is an international number. Her forms were verified in February 2019, she resigned February 2017! Since forms got lost the whole process started all over again. February 2019 it was approved at HR, the international account number was captured and verified in April/May 2019. All they tell me is phone again in 7 working days.
I phoned again as someone at the GEPF forum find out that the payment was scheduled for early September but it was rejected??? If someone made finger error, why does is take so long to do the payment again. The bankform and bankstatement did accompayny the application.

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