pep store Complaints - pep money dissappear

my name is doreen motlogedi.i got a pep plus card.i got money in my card.i realy need to use that money.i go more than 20 times pep
store for help,they see the money but they cant help me.bcause they said they dont know what is the problem.head office also dont know
who will know.who goona help me.please help.am i make mistake to put money in pep.my phone no
0603594853.

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