Mrs GA Niven Complaints - Personal banker always out of office

My personal banker Janina is always out of office she tells me to send email to Rachel who is also out of office so I am told to get hold of service support . I want to find out out why cross border fees are being taken off my account every month as I have not been out of the country nor have I been shopping online and I sent her a copy of the latest withdrawal which she asked me to do so will someone pls look at her email and let me know what this amount of R2.32 is for. If I don’t get answers I will change my bank as I am tired of getting nowhere with this query
Mrs GA Niven

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