Finrite Insurance (TFG) Complaints - Poor Customer Service by Finrite

Poor Customer Service by Finrite
A review of Finrite Administrators by Phiwokuhle H on 2 May 2019
Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the cellphone department assisted me to settle and close the account and before that we contacted Finrite to cancel the insurance as well where a lady who is a consultant asked to speak to me for security reasons and to confirm why i wanted to close the account which i communicated accordingly the insurance was confirmed as cancelled and I settled the account upon requesting for the paid in full letter I was told of the SLA period of 24/48 hours which I waited and I subsequently got the letter. Fast forward today I received an sms on my phone telling me I am in arrears with an amount of R87.00 when I phoned the number provided I was informed that its due to the insurance in my account and a guy by the name of Craig who is a consultant referred me to Finrite to address that I tried to call the number provided to no success until I decided to go back to the branch where Rodrick phoned the Finrite insurance with shock that I still owe as he was the one who assisted me to close the account. Upon phoning I waited on the line for a consultant for more than 15 minutes where I spoke to Delano Bessit and advised him of my problem he took my details and then asked me to hold for a while and came back later to say he had sent an email, with dissatisfaction I then asked for urgency to be put into the matter but he told me I cannot speak to a Manager (Wilbur Vanryne) as SLA of 24/48 hours apply for assistance. I am very much dissapointed of the service these guys rendered to me as a paying client as I played my part in terms of paying the required amount to settle the account. This is really affecting me badly as I am in the process of applying for a bond and the SLA period provided will not work for me as this is affecting my credit score as well, please update the amount of R87.00 which I do not know how I owe and update my account as failure to do so will result in the matter being escalated further to the Ombudsman.
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Poor Customer Service by Finrite
Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the cellphone department assisted me to settle and close the account and before that we contacted Finrite to cancel the insurance as well where a lady who is a consultant asked to speak to me for security reasons and to confirm why i wanted to close the account which i communicated accordingly the insurance was confirmed as cancelled and I settled the account upon requesting for the paid in full letter I was told of the SLA period of 24/48 hours which I waited and I subsequently got the letter.

Fast forward today I received an sms on my phone telling me I am in arrears with an amount of R87.00 when I phoned the number provided I was informed that its due to the insurance in my account and a guy by the name of Craig who is a consultant referred me to Finrite to address that I tried to call the number provided to no success until I decided to go back to the branch where Rodrick phoned the Finrite insurance with shock that I still owe as he was the one who assisted me to close the account.

Upon phoning I waited on the line for a consultant for more than 15 minutes where I spoke to Delano Bessit and advised him of my problem he took my details and then asked me to hold for a while and came back later to say he had sent an email, with dissatisfaction I then asked for urgency to be put into the matter but he told me I cannot speak to a Manager (Wilbur Vanryne) as SLA of 24/48 hours apply for assistance.

I am very much dissapointed of the service these guys rendered to me as a paying client as I played my part in terms of paying the required amount to settle the account. This is really affecting me badly as I am in the process of applying for a bond and the SLA period provided will not work for me as this is affecting my credit score as well, please update the amount of R87.00 which I do not know how I owe and update my account as failure to do so will result in the matter being escalated further to the Ombudsman.

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