Mamba Strike Force, Edenvale Complaints - Poor reaction time

I would like to report poor reaction time by Mamba Strike Force in the Edenvale area relating to an house breaking incident ay house on 26 October 2017. Mamba took around 18 minutes to arrive at my houses and the robbers passed them as they finally got to my house. The thieves got away

I reported this poor reaction time to the Mamba Executive and required their attention in this matter but have yet to hear from any of these Executives. They have chosen not to be empathetic to my situation and chosen to disregard me. They seem to be complacent about their poor reaction time on this matter and take me for granted.

My email on 26 October 2017 is as follows:
"To the Managing Director, Sales Director and Customer Services Director
My house was unfortunately broken into today, yet again after 3 years ago, with same modus operanda

The last time in Sept 2014, Mamba did not react in time and the robber got away, after holding up my wife, my son and my maid

Today was far was worse. My maid activated the panic button around 11.01 am when she saw the guys interfering with the gate, and the car at the gate. Your control room confirms that time. She had the house phone in her hand waiting for mamba to call.

She then run into one of the bathrooms and locks herself and call mamba, and I also called mamba around 11.9 telling them that people are breaking into my house, told them its a white car at my driveway, and even gave them the registration number. The lady in the control room says the reaction officer is on his way. i tell them send back up with him. She says back is also on the way with him. Hear the telephone calls.

My maid sent me a whatsapp message at 11.15 am telling me to help her as they in the house and she can hear them. I called mamba again, and the control room lady tells me the same thing that the reaction office is on his way, I yell at her and ask how can that be when he should have been there by now.

The reaction officer finally arrives casually in Drake, only to be passed by the thieves going down drake. apparently he suspects something and turns and tries to give chase, but they were already got away before he could get down to Drake to join Terrace

What was worse, the reaction officer was asked to go on with his job before the police could arrive. The supervisor stayed back for a short while, and then he left. This is with my front driveway gate open as it was broken, and my front burglar gate broken and my front door broken and my Trellidor broken. So they basically left us at risk and went away, exposed. The police came much later.

So, I am really angry now. I want to know what happend here, Be honest with me as I have been a loyal customer for over 10 years. I overlooked the last robbery, but this time I want answers, and proper answers. If you try to massage this with kids gloves and make excuses or justify yourselves, then I am going to the social media and newspapers, and will cancel my contract with you'll and go with other services providers who are always asking me to join them,

Please don't let junior people respond to my mail. I expect feedback or involvement from the Executives.
I look forward to your feedback or contact

Mervin Rajamany"

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