Makro Nelspruit Complaints - Poor service !!!!

Good day
Hopefully somebody will assist me, because I've been going back and forth for days now trying to sort out this issue. I will get straight to the point, I bought a Hisense H299BME-WD fridge from Makro on the 4th of November 2017.
Been using it for just over two weeks now, the bottem part (freezer) worked perfectly until Tuesday Morning, the top part doesn't make cold at all.
I've logged a complaint on the Hisense website and phoned in.
This is utter bull**** and unproffensional !!
Last week Wednesday morning when I opened the freezer a little surprise awaited me, ROTTEN MEAT !!! SO TELL ME SHOULD I STILL WAIT FOR SOMEONE TO CONTACT ME OR SHOULD I EAT ROTTEN MEAT, WE ARE IN THE FIRST WEEK OR DECEMBER AS WE ALL KNOW THIS IS A LONG MONTH AND A STRECHT TO JANUARY.

This is a inconvienence and a costly exercise.

Why do I need to phone the Customer care line (hold on for hours) every time to follow up, I would think that "Customer service" includes contacting your customers when they are unhappy.
This is very annoying to know that when a complaint it logged it's not taken seriously.

After all of this, Makro Finally told me last week Friday 8/12 that I will be getting a new fridge but up until today 11/12 NO FRIDGE.
I just feel the fact that I have been without a proper working fridge for a week now does not sink in to anyone.
It is n huge inconvenience to me as I have been living on take out for a week now which is costly.

When I phone management I get a no care attitude from the staff.

Makro is so quick to email you with promotions and specials and loans, etc the list goes on but when you have a complaint now one seems to care.

This is unfair customer service and no one takes it into consideration that I need to live from day to day.

No one even compensated me for the inconvenience and loss with all the meat that I lost.

So tell me please if you expect me to be a happy customer ???

Thank you Melissa

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