Private Complaints - Poor service

I bought a bicycle at the shop no one was helping me I took the one on the shelf I paid I went out they even stamped the slip at the axis door.when I get to the house the bicycle is not ridable I took it back they said i should take the one on the box how will i know that? because they are not on the shelf one that are on the box.now I waisted my time my petrol due the the poor service of mikro crown at joburg next to M2 freeway

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