The house keeping dont clean their rooms and just come in when guest are sleeping then complain that why are the guests still sleeping and they dont wake up they will come again later. The breakfast restaurant staff eat guest food and above all ars always in a rush to clear the table before end of breakfast time. They dont even wait for the stated time for guests to come for breakfast at 9:30 they are already packing the food away. When you meet the staff in the corridors they dont even greet you, it's like you are bothering them. There is drinking water or tea facilities replenished inside the room, you only receive these at check in thats all. To think that this is a Tsogo sun hotel it's a joke, this hotel needs serious training, l am really struggling to finish my remaining nights here,if l had a way l would change to another hotel immediately. The service is pathetic, the staff doesnt even have a clue of what a guest is and let alone know that we pay their salaries by paying for our stay.

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