TFG FOSCHINI ALBERTON Complaints - POOR SERVICE AND THEIR GOODS BRAND QUALITY

I bought a cellphone at Foschini within 20days phone was broken now I had to return it at their store,the problem I had with their servive after week I had to go back to store for follow up they told me the person who in charge for the complains she not there and also manager,they will log a call and get back to me as the did the following day and told me mtn just return my phone they cant fixed it they will take it to Vodacom,my problem mtn manufacture a phone now the cant fix it and why I had to follow the store for their job description and whats the meaning of 12months guarantee,will I get my phone fixed

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