Audi South Africa Complaints - Poor Service, Poor customer relations

I purchased an Audi A1 out of the box 3 years ago. I rode like a dream for 3 years (50,000 km) and has now developed problems with cooling and exhaust gasses. The dealer Audi Somerset West has not been helpful and has NO parts. Have to order from Germany 21 days ago and still not arrived. Audi SA refuse to escalate problem to higher level. They have only a voice that keeps giving you the run around. Stay away fro Audi Somerset West and Audi SA.Please help!
Poor customer relations Audi. Expected more.

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