Dischem Complaints - Prescription not ready

We have send an email for or repeat prescription to be ready for collection. We received an email to say the prescription has been made up and the amount we need to pay. I went to the chemist an hour later, just to find out it has not been made up. The pharmacist told me it was dispensed but not made up and I need to wait for my turn, it takes 2 hours to get the prescription ready and I am welcome to go shopping and collect afterwards. This is not the first time this happened to me. According to me, if I received a message that the prescription has been made up, it's ready to be collected?

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