The Box Fashion Complaints - re-fund

through my policy upgrade, the box fashion sent me a free gift. then they asked numerous times for me to join as a member with a fee that is payable for 3 months then you receive a gift. I said no I cant afford it. but to my disgust they debited my acc on the 1st Feb, when I sent an email to be re-funded, I was told no refund it is a membership fee.
this I will not leave, I want my money paid back.

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