Different Life / Old Mutual Complaints - Refuse pay out / Death Claim

My husband passed away on 15 August 2019. He had an accident policy with Different Life for many years. On the policy state you can make a choice for accident / cancer. They don't cover natural courses. My husband knew that he might not died in a car accident and that is the one reason why he didn't take any extra life insurance out. He paid almost R600 a month for accident cover which doesn't make any sense. But I am not going to leave it like this. The agent who called me promised me she will get back to me the follow day and never returned the call. I went to Old Mutual who is the underwriters. I asked the lady why cant they switched that policy into a cancer policy taking all these months my husband's money and now they told me it's a gamble when it comes to insurance.

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