Capitec bank Complaints - retrenched and insurance rejected

MY Name is Xabisa I have a 6months loan with capitec and got retrenched at work after paying for 2 months and then I went to the bayside branch and reported and handed all documentation needed by capitec the next day I was told that the insurance have rejected my claim. when being called trying to find out why I was told its because its a 6months loan whilst on their contract they add insurance fee and now tell me that story.
I feel betrayed and robbed because why they deduct insurance and when one claims you are told your claim is rejected. Poor customer service and they don't update their system

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