Unity Insurance Complaints - Road assistance never came

I called Unity at 15:40 yesterday and spoke to Shazlin ,gave him all the details and the location i was at told him i wanted the car to be taken to my my place and he agreed ,he told me that Road Assist will come there in 60 minutes ,within 25minutes a lady called Nuresh to confirm same even got an sms , after 75 minutes i got a call again from Shazlin telling me that i need to pay R350 for extra Kilo's and i also need to get transport for my cousin ,they never came , i was left stranded

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