Grace Complaints - sa citizenship

Good day,

I trust you are doing well

My name is Grace Sibongile Banda, I have applied for my id in 2008 from Mmabatho home affair, I waited for the ID for 3 years and I only got the ID in 2011 after so many escalations. I was advised that I will get the exemption certificate and later get a citizenship. When I collected my ID I was advised that the citizenship certificate is still in Pretoria home affairs they are waiting for them to send it to Mmabatho home affairs, since then I have been following up with the Mmabatho home affairs and I’m very disappointed and frustrated with the service because they tell me stories every day. The person that I always talk to regarding this is from Mmabatho home affairs is Thuso and she is not telling me what happened to my certificate. My parents and all my siblings have the S.A CITIZENSHIP. I came to S.A in 1985 when I was 2 years old. Kindly assist me with his matter or advise where can I escalate this.

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