Innovation group Complaints - Service plan

I bought vehicle finance by standard Bank, vehicle didn't had service plan. I phoned innovation to take up there service plan. Consultant didn't mention I'll pay monthly premiums until vehicle fully paid.I need all my premiums I've paid to innovation group. Someone phoned me mention I've to pay 50% on outstanding balance, we aggred on that however now I made up my mind they've to refund me 100% because it's their consultant fail to explain how product function. I need all premiums to be refunded.

This query pending so long since January 2018 however they still debit my account.

RS/SO/00541/027055

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