Sanlam Loans - Direct Axis Complaints - Settlement - Short Term Loan

Final payment in respect of my short term loan was made early August 2019 after detailed discussions with their accounts department. The settlement amount was confirmed and payment was made within 24 hrs. The POD from my Bank was mailed to the responsible agent as requested. Today, weeks later and after endless discussions with Consultants the account is still open and my payment has not being allocated yet. This morning they very politely informed me that legal action will be taken as my account is in arrears.
Further discussions with Sanlam, Direct Axis proof to be fruitless! I am Lost for words.

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