cell c Complaints - sim swop

Bought a phone at akermans and was asked for a proof if residence for the sim to be ricard but now that the phone is stolen I am told the simwas not ricard correctly and cell c can not do a sim swop.As a customer how should you know if a consultant is capturubg your details correcty and cell c sells their products through other shops it is cell c duty to educate their sales people on how to ricar this is not a customers rensposibility.the way their customer care attend to complains you can simply tell they dont care at all

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