Cell C Complaints - SIM SWOP

I need to do a sim swop on this number 083 7929 622 when I call in Im being told that my number is a contract and its not reflecting on cell c so I need to know what should I do because my number was never a contract number and I dont how? coz the last time I did the Sim Swop I went directly to your store so I dont understand and the sim swop was done I paid R10.

Then on the 20th I called 083 1234 as they instructed I spoke with Ova Motaung who told me that my number is not a contract and she instructed men to call 084 140 of which I did and I spoke to Samkelo who refused to give me her surname and she was so rude and she told me that theres nothing she can do except calling back to 084 1234. I then call 084 1234 again and I spoke to Siphiwo Dlaminin who also said the same thing as Ova. Im tired of being taken for a fool coz I've been doing same thing the whole week.

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