Telkom SA Complaints - Stolen Telkom Mobile Cellphone

My son's Telkom mobile phone was stolen and when I tried to report it to the 24 hour Telkom call centre I was told that the systems were offline and nothing could be done but I was advised to log on to www.telkom.co.za and try to blacklist the phone myself. The person I spoke to understood my frustration when I got very upset and I pointed out that having just had all personal information stolen I now had to give more personal information on their website as I had to register on the site. I did however try to log on to the site but could not make sense of what to do. The person I spoke to did not even attempt to take my details or offer to assist me as soon as the system was back on line. Now I have to worry about what can be accessed on his cell phone for the next 6 hours when hopefully their system will be back online. Unbelievable!

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