healthcare and mobility Complaints - sub standard goods

I purchased a lift chair from this company and on receiving it I laid a complaint that it was not operating to my satisfaction
it feels like the bushes hole is to big or the bolts diameter to small
when lifting it goes from side to side and whilst reclining does the same
they sent a technician to look he says all there chairs are like that and I must accept is as such
its my property now and my problem
I paid R32000-00 upfront for the chair
above all they want to charge me R650-00 for the technician visit

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