Dept of Labour Complaints - Telephones not manned/unanswered

Pinetown Dept of Labor does not answer telephone for 3 days in a row. I tried from Wednesday to Friday . UIF query rejected but unable to telephonically give case number for assistance. 08h00-12h16 is the trading hours of this institution, yet it seems they are on constant lunch break. Does that mean a person have to travel to Pinetown office just to get some clarity on why a Maternity UIF was rejected? Should I not be able to receive correct guidelines from this office in the first place? Why send pregnant and old people back and forth ? Assist the community please. This is so unacceptable.

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