Truworths Complaints - Truworths' online ordering? DON'T EVEN WASTE YOUR TIME !!!!

My first online order from Truworths will be my last!
I only placed this order due to the banner in the header,
"PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER".
My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM
In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)"
Due to my work schedule being from 6 PM to 5 AM (and coincidentally my sleep hours being during the day) I thought, even if my order arrives on the 24th, that's okay, because I will have been saved the hassle of braving the malls.
Well, my order did not arrive within 3-5 business days, nor did it arrive 'in time for the 25th'.
In fact, on Monday 23/12, after contacting customer service to find out what the situation was and explaining that the items in my order were all Christmas gifts, I was met with the response "your parcel should be delivered within this week before close of business."
After much back-and-forth, eventually I received the response that,
"I have requested R50 delivery reversal as we can confirm that your parcel will be delayed."
Disregard the fact that the total of my order was R 4,204.00, the most important factor was that this order consisted of Christmas gifts... For my family... Resulting in me giving them NOTHING on Christmas day.
How is this okay? How do you justify removing the R50 delivery charge as an appropriate measure to rectify the situation caused by your lack of service delivery?
It is now the 27 December, the tracking information remains unchanged from Monday and the previously promised delivery date of 'by the end of the week' will soon be an impossibility.
This entire process has been a complete and utter failure with your 'customer service' adding insult to injury!

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