Credit Intel Complaints - unfair financial billing

Openweb handed my account over to cred intel. Openweb never send any notification of letter of demand or statement for account. Cred intel send sms only. After email communication indicating will not respond until openweb send me proper accounting doc.
Statement was send by email. I paid to openweb the amount on statement R198.
intel send a second statement with their cost. Charging me R20 for statement and numerous times the same amount . How im suppose to communicate if they charge every time they communicate with you.

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