SANTAM Complaints - UNFAIRLY TREATED

On the 18th of February 2020 I called my insurance for my car to be fixed due to an accident incurred. My car was towed to the panel shop. I received a call from the panelshop on the 22 May 2020 that my car was stolen from their premises and I must call the tracker. Later on I got a call from the tracker that my car was recovered but STRIPPED. On the 11 June 2020 I got an email from the assessor that the car will be written off and SANTAM will only be paying me R49000. My policy with SANTAM states that should the car be stolen/written off Im covered for R82400.Based on the fact that I took my car for repairs to the SANTAM preferred panelbeator as instructed by them, the consequences of my car being stolen and stripped should be SANTAM responsibility. Therefore I'm requesting them to pay me R82400 the amount I was insured for. Hence they have been bullying me to accepting their own offer of R49000. That is why Im reporting this to you to see justice is served.

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