First National Bank(FNB) Complaints - Unresolved Complain after ATM swallows money

First National Bank......... I really have no words to express the pefetic, totally unacceptable and non existing service they have towards me as a customer.
On 3 September 2018, I attempted to withdraw R450.00 at their ATM in Gordon’s Bay by the Pick n Pay centre(Atm06172148). No Money but my receipt came out which showed withdrawal was successful and deducted from my account.
I am unemployed and that was the only money I hade. I arranged it with a big struggle and lent the money so I can use it for petrol to get to Cape Town for a Job Interview the following day, 4 September 2018. I rushed to the nearest Absa Bank as I’m an Absa client in Strand, Western Cape.
They immediately logged my complaint and opened a case with reference number 3616547 with 3 days resolving time but went back to Absa 4 Days later on 6 September 2018 as it was still non resolved. The lady explained and updated me on the progress of my case. Handed over to FNB, awaiting response from them with 7 days resolving time from the day I logged the complaint with Absa.
The lady at Absa which handled my case from the start have now been trying for a week to get hold of the person at FNB who is dealing with my case, she have tried her best but even phoning managers who all promised that they will come back to us still nothing after I have been to Absa 5 times , twice to FNB.
This is now my problem, R450 which I have been fighting for, money that I have arranged and stressed to get, money that was to be used for me in getting to CT for an Interview has been unlawfully taken from me by FNB has resulted me in missing my interview, driving over 120 km up and down to follow up at the banks, more than R200 airtime vouchers on phone calls with me selling my stuff for next to nothing to cover this expenses. I cant stress this point more This cannot be my problem, I have 2 kids and wife which I need to provide for. Someone needs to be taken accountable and resolve my issue

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