Private Complaints - Vacation Hub International

During late April this year my husband was approached by VHI and told that we won an overseas holiday and we need to go and claim our price at a hotel in Kempton Park. We were very sceptical about this and asked them numerous times if this is timeshare which they denied. We were tempted into a presentation and made a lot of promises. One of these were that they will sell our mid-week break points from Holiday Club on our behalf which will give us a good monthly income. Together with that they also promised that we can book holidays or weekends away through VHI at amazing discounts. BUT BEST OF ALL - if we subscribe to VHI then our monthly subscription will be covered by them (VHI) selling our mid-week points on our behalf. Errol van der Westhuizen even promised us that before our first VHI instalment goes through our bank account, VHI would've made our first payment to us and we will therefor not even feel the VHI payment going off. When I did a follow call with them, they had numerous excuses why this has not happened and that we never gave them consent to sell the Holiday Club mid-week break points. We argued this with them because we have at the night of signing at the hotel, also signed the consent forms. After that we again gave them consent, and to date, we have still not received any credits. They have manipulated us into signing an agreement which is according to them a legally binding agreement. We need urgent help to get this agreement cancelled and getting the money paid to them (R14449 deposit paid upfront and 5X R3374 monthly) back.

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