Pep Stores Alice Complaints - VERY BAD SERVICE

I went to pep stores today in Alice. the queue was so long that it was going around the shop aisles. there was only one cashier while they have 5till points. the manager was busy laughing in her office with one of the staff members. shouldn't the manager be helping in the shop if there is shortage of staff?? what has happened to our lovely shops? why is customer service the last thing in manager's minds?? or is it because they know that we need the service so we will tolerate the bad service anyway?

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