cell c Complaints - very bad service

i had an contract with cell c through FNB about 5 years ago which i paid in full and i ended my contracts with them but everytime an amount of R550 was debited from my account and everytime i had to go to the bank to cancel the contract and the bank paid the amount back .three months ago i went to the bank for a loan and was declined only then i was informed my account with cell c was handed over to a collections instatute.immediately i went to FNB to go find out what the problem is and they checked on their system and i was told that the account with cell c c was paid up and nothing was found on their system and since that time ive been struggling to get this sorted out with cell c but everytime its a dead end. Everytime i go to the cell cell c store in Parow Centre and i ask them to put me trhough to their collection dept then im told that they cannot put me trough what kind of training do they give their employees? today again i went to the same store but again they couldnt help me because the cell c call centre is on strike. im really fed up

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