MTN Complaints - very slow speeds, no feedback from complaints!

I reported a internet speed problem 14 times now to MTN 173 and data line complaint line.....
They always tell you they log the complaint and will get back to you but nothing EVER happen?????
I have full signal strenth and 3g, but only get max speed of 400kbps if i am lucky? tested on
But if i test it with Vodacom i get 1200kbps!!!

Why is MTN customer service so BAD....or non existing???

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