standard bank Complaints - vw steering wheel locked

My steering wheel locked whilst driving on the N12. I was on a bend, had no control of the car, my whole family and I almost died as I lost control of the car and was almost run over by trucks and cars coming from behind me. I called VW Assist to come and tow my car. I waited for over an hour for VW Assist to come and tow me until a passenger stopped to see what the problem was but couldn't pick up anything. Shortly thereafter I managed to start my car and get myself to a place of safety. A VW consultant called again and asked me to take my car to the nearest VW Dealership in Rhodesfield (Lindsay Saker) to my shocking news they discovered that the VW Dealership in Booysens (Mc Dulling) have fit in the battery for the UP in my car. Technicians both in Rhodesfield and Mc Dulling Motors have confirmed this. Despite having taken the matter up with the service manager at VW Mc Dulling and VW SA they have refused to replace my battery and to make things worse is I will be traveling this festive season and now I can't and what saddens me is that my car is still under warrantee. They keep insisting that the battery fit in my car is both compatible for both the Polo TSI and the VW UP. I have also taken this matter up with the ombudsman whom I am waiting for their response. The sad thing is I do not know what might give in next because of the battery and maybe next time I might not live to tell the tale.

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