Esme Complaints - WIFI NOT WORKING

my wifi has not been working for two weeks ref no CRK251118.
TEHNICIAN BY THE NAME OF EUGENE IS RUDE AND DOES NOT KEEP APPOINTMENTS
I AM APPALLED BY THE BAD AND DISGUSTING SERVICE RECEIVED AND TELKKOM IS STILL BILLING ME THE FULL AMOUNT ALTHOUGH THEY ARE NOT PROVIDING THE SERVICE
I NEED URGENT ASSISTANCE

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