Mr Fix It Appliance Repairs Complaints - Won't give my oven back

Mr Fix It came to repair my AEG oven on 13/09/2016. They took my oven to their workshop in Cape Town to replace the hinges on the oven door and that was the last I've seen of my oven. They have had my oven for 2 months now and I keep phoning to ask them to return it, they keep promising to do so but to date I have not received it. I am desperately trying to get my oven back from them and they are not taking my calls. Timothy, the owner is ignoring my calls and I have been made false promises. I am going to open up a case of theft against them.

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Comments

mr fixit ( on 01/01/17 )

Attitude : Agree Send Mail

Hi thank you for bringing this to our attention as customer service is always top of list
Unfortunately as you know that AEG took nearly 2months to send the stock for your oven.
Which you are well aware and kept up to date. When we received your hindges and fitted it you did no want the oven anymore and sent an email giving us two options to keep the oven and sell it to defray costs we do still have your oven as you have not come back to us as what you would like us to do.regards

addoubled ( on 17/01/17 )

Attitude : Disagree Send Mail

Customer service is definitely not on the top of your list, you have had my 2 appliances and are also ignoring my calls and making promises that you do not keep!

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