Builders warehouse Glen eagles Complaints - WORSE DELIVERY SERVICE BUILDERS WAREHOUSE GLEN EAGLES

THE WORSE CUSTOMER SERVICE BUILDERS GLEN EAGLES:

I purchased building material on the 24th June 2020, and after having a lengthy conversation with the cashier: Solomon Selolo about how critical it is that i receive this material on Friday 26th June due to the fact that the builders will be onsite to start my work. Once again Builder Glen Eagles do what they do best when it comes to delivery and customer service, not even a single update call on when my delivery will be made, i had to personally use my own airtime to follow up on when i can expect delivery. A guy by the name of Jabu who claims to be the "dispatch manager" made excuses of how the river sand delivery truck was delayed and that they will make sure that they deliver my material no later than 17h00pm. It is now 18h22pm i didn't even receive a call from them on what is happening with my delivery. Point 1: My delivery requirements where not met, after i paid, advice of when work will resume onsite, and emphasizes on the fact that no delivery will cost me with the builders i asked to be onsite. Point 2: If that is the caliber of managers in your dispatch department that you hire, then it is evident that Builders Glen eagles is running a circus of a business. The lack of professional business conduct, lack of delivery management and lack of service management is amongst the endless list of POOR! A JOKE OF SERVICE that builders Glen eagles have to offer. I am utterly disappoint knowing what a well established business builders as a whole has, however what you will experience at GLEN EAGLES will always leave a bitter taste in ones mouth.
I will be publishing this disgusting service received from dispatch department particularly Jabu and Thabo. In closing, i don't have my material, no call or even a text to explain and regardless of the money i have spent this is what it has resulted to.

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