HOTEL METRO LODGE Complaints - WORST HOTEL SERVICE AND STAFF

I CHECKED INTO THE HOTEL METRO LODGE THE ONE NEXT TO THE CALTEX GARAGE, I WAS BOOKED IN THERE FOR A WEEK I CHECKED IN ON THE 16 JULY 2018, THE STAFF AT THE HOTEL ARE VERY RUDE AND DISRESPECTFUL THEY SPEAK ANY WHICH WAY THEY PLEASE AND ALWAYS ASK THE GUESTS TO BUY THEM COOL DRINKS AND SNACKS DOESNT THEIR BOSS PAY THEM? NOT ONLY DID WE PAY FOR OUR ROOMS BUT EVERYTIME WE WENT OUT WE HAD TO BUY THEM SOMETHING TOO... NOT ALL THE STAFF THERE IS A WHITE GIRL THAT SPEAKS ZULU AND SHE SPEAKS OUT OF TURN AND IN A VERY VULGAR MANNER SHE RUDE FORWARD HAS NO RESPECT AND GETS VERY LOUD AND SWEARS AT THE GUESTS MOSTLY IN ZULU SHE IS OF ILL REPUTE AND SPEAKS VERY POORLY OF HER BOSS AND FELLOW CO WORKERS SHE CLAIMS THAT HER BOSS DOES NOT PAY HER ON TIME AND THEREFORE SHE HAS TO ASK THE GUESTS FOR THINGS AND THAT SHE IS SICK AND TIRED OF THE PLACE SO MY HUSBAND TOLD HER THEN WHY DOESNT SHE LEAVE AND FIND A BETTER COMPANY TO WHICH SHE BECAME VERY AGITATED AND STARTED SWEARING AT US TELLING US HORRIBLE THINGS IN ZULU SHE CALLED US MOERS AND AMAPARAS.

SHE WENT ON AND ON SAYING WE ARE SHITS AND SWEARING AT US IN ZULU AND TELLING THE OTHER GUEST THAT WE THINK WE CLEVER AND THAT WE THINK WE OWN THE HOTEL THAT ONE DAY IS ONE DAY.

MY HUSBAND BECAME VERY FRUSTRATED AND DEMANDE HE SPEAK TO THE MANAGER BUT HE WAS TOLD THAT THE MANAGER IS NOT IN THE NEXT DAY WE WAITED TO SEE THE MANAGER BUT WE DID NOT GET TO SEE HIM. THEN THERE IS THIS YOUNG BOY WANNA BE GANGSTER WHO THINKS HE IS SOME KIND OF A STAR OR SOMETHING WITH HIS POOR IMPRESSIONS OF HIP HOP STARS AND SPEECH , HE SPEAKS IN SUCH FUNNY TERMS AND THINKS HE SO HOT THAT GIRLS AND WOMAN ARE SUPPOSED TO DROOL AT HIS FEET HE DRESSES SO BADLY AND HIS HANGING PANTS HIS UNIFORM A COMPLETE MISMATCH HE HAS VERY LOW CONSTRATION AND IS EASILY DISTRACTED BY THE FEMALES HE WILL BE DEALING WITH ONE GUEST AS SOON AS HE SEES A CUTE GIRL OR ANY GIRL FOR THAT MATTER HE IS LOST MY NEICES WHO HAD A ROOM OF THEIR OWN COMPLAINED TO ME THAT HE IS ALWAYS COMING TO THEIR ROOM UNDR THE GUISE OF HOSPITALITY.

HE SHOULD FIRST LEARN TO SPEAK PROPERLY LIKE PROPER ENGLISH AND ZULU GET RID OF THIS GANGSTER WAY OF TALKING EVERYTIME WE ASKED FOR SOMETHING OR COMPLAINED OF SOMETHING NOT WORKING IN OUR ROOM HE WOULD COME AND JUST LOOK AND THEN SAY HE DOESNT KNOW HOW TO FIX IT ITS NOT IN HIS JOB DESCRIPTION AND THAT WE HAVE TO WAIT FOR TITUS TO COME IN THE MORNING AND SORT OUT THE ISSUE AS HE IS THE TECH GUY.... HOW DO YOU NOT KNOW HOW TO CHANGE A LIGHT BULB AND TUNE A TV EVERY TEENAGER KNOWS HOW TO TUNE A TV RITE?
HE HAD SO MANY EXCUSES AND THEN JUST WENT AWAY SAID HE BE BACK, BUT HE NEVER RETURNED WE WERE SO UPSET AND DISAPPOINTED AT THE TREATMENT WE WERE RECIEVING THE RECEPTIONIST WAS THE WORST, THE NEXT MORNING WE LODGED A COMPLAINT TO THE FRIENDLY LADY NAMED TINA WHO TOLD US THAT THE GUY IS NOT IN BUT AS SOON AS HE COMES IN HE WOULD SORT OUT THE TV AND ANY OTHER ISSUES WE HAD. AND TRUE TO HER WORD AS SOON AS THE GUY CAME IN HE CAME STRAIGHT TO US HE WAS VERY APPOGETIC AND SORTED OUT THE ISSUES SPEEDILY MY HUSBAND TOOK HIS NUMBER AND THAT VERY NIGHT WE HAD A PROBLEM IN THE GIRLS ROOM AGAIN IT WAS THE TV THAT WENT OFFLINE AND HE WAS THERE IT WAS LATE BUT HE CAME AND SORTED OUT OUR ISSUE THE OILET WAS LEAKING AND HE FIXED IT AND IT WAS THE FIRST TIME IN MY LIFE THAT WE HAD SEEN A GROWN MAN GET ON HIS HANDS AND KNEES AND CLEAN UP THE BATHROOM THE SHEETS WERE BIT DIRTY AND THIS GENTLEMAN WENT AND GOT CLEAN SHEETS AND PILLOW CASES HE DRESSED THE BED SO PERFECTLY THAT THE GIRLS FELT BAD THAT THEY HAD TO UPSET IT WHEN THEY HAD TO JUMP INTO BED. HE IS SO PROFESSIONAL THAT WHEN WE OFFERED TO DO IT HE STATED YOU ARE MY GUESTS HERE AND IT IS MY JOB TO DO THIS AND YIOUR JOB IS TO ENJOY YOUR HOLIDAY AS YOU ARE MY VIP THAT WAS SUCH AN AWSOME THING TO HEAR. SO TO TINA AND TITUS AND THE HOUSE KEEPER SURPRISE AND ZETHU THANK YOU FOR THE CARE AND KINDNESS UNFORTUNATELY DUE TO THE OTHER RUDE STAFF MY FAMILY AND I AND NONE OF THE OTHER MEMBERS THAT WE BOOK WITH WILL NEVER RETURN TO HOTEL METRO LODGE.... YOU GUYS JUST LOST A REGULAR GROUP A GROUP THAT BOOKED WITH YOU GUYS FOR 5 YEARS NOW GONE BECAUSE OF THIS RUDE RECEPTIONIST

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