UnisaSA Complaints - Wrong registration

My daughter(Madri Haasbroek), stud nr 55791921, enlisted at Unisa 4 years ago. After long discussions and waiting we learned that they lost her papers and they cave us the wrong acc to pay in the money. In 2013 the travelled from Upington to Cape Town to enlist and register. We talk to Mr. Willem Matthew, at the Unisa Parow branch. My daughter enlisted for a teaching program, PGCE. We paid everything and Mr Matthew did the registering. According to him everything was correct and on the system. Last year, the firt semester she did her Lauguages, Afrikaans and English. The second semester she had to chose other subjects. Friday, 20 February 2015, she went to Unisa Parow and ask for a proof letter that she was busy with PGCE. The told her that she is not busy with it, and that she is busy with the wrong course, NDP. As from the beginning we stated that she want to do the teaching course.
Now al they say is that she must start from the beginning. 2 Years down the drain. Not even offering to repay our money. Please can you help us.
Ilse and Abrie Hanekom

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