wesbank Complaints - wrongful listing on itc

My car was financed by wesbank and was written off in a accident the insurance paid out to wesbank but there was a shortfall. so i called in and was given 2 options of paying back this shortfall no 1 is i pay my regular installment till its paid up or no 2 i pay half of my original installment and i went with no2 as i still have to pay the other car witch i had to buy for me to get to work.
i paid this agreed amount every month for 4 months then i got my monthly credit report wesbank listed the whole shortfall amount and listed me as in arears and not paying. i spend hours on the phone with a lady but to no avail as she is blaming the itc company.
i laid a complaint online to no avail.
wesbank ruined my good credit name and i want it restored as i am honoring the agreement and i am not in arrears.up to date i had no response from wesbank. this is sad that this bank is treating consumers in this matter. very shocking!!!!

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